Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As a 3PL Specialist or External Fulfillment Specialist you will be required to bridge the gap between Amazon Operations and that of the 3PL fulfillment centre.
As a 3pl Support Specialist you will be the point of contact for all Amazon departments who may have to contact the 3pl with queries from bin checks to transportation issues.

Key job responsibilities
- Measure and monitor workflows, track onsite performance, of third party logistics (3PL)
- Use data analysis to identify ways to optimize safety, quality and productivity
- Resolution of operational problems in the flows to/from external service providers
- Resolution of problems that may require working onsite as a supervisor or auditor of the operations
- Acting as a point of contact through the communication between Operations and related partners, such as Supply Chain, Retail and Transportation teams.

A day in the life
You will manage daily tasks related to 3PL performance and work on ad-hoc projects, new implementations, and optimization ideas. This often involves deep-diving into issues, identifying root causes, and finding the best solutions, whether through Amazon systems or by collaborating with the 3PL. Effective communication is essential at all levels within both Amazon and the 3PL organization. Your role will include joint projects, investigations, and delivering training on Amazon processes and tools to ensure smooth operations and continuous improvement.

About the team
Travel Requirements:

Extensive travel to 3PL locations may be required if business needs occur.