The SAP Basis Expert is responsible for the evolution, technical support, and maintenance of clients' SAP ecosystems, including both production and non-production environments. This role demands deep technical expertise in SAP Basis, strong communication skills, and business acumen. The consultant will serve as a Subject Matter Expert (SME) and Level 3 support, collaborating closely with incident management, managed services partners, development and functional teams, and other stakeholders.
Responsibilities
- Monitor, support, and maintain SAP production and non-production ecosystems.
- Analyze EarlyWatch Alerts (EWA) and deploy necessary corrections.
- Plan and execute periodic upgrades (Kernel, HANA, and other components).
- Analyze and deploy SAP security patches and hotfixes.
- Coordinate SAP release updates and upgrades.
- Support multiple SAP instances across the ecosystem.
- Perform SAP HANA database dimensioning and performance tuning.
- Monitor performance and conduct system tuning.
- Configure and optimize monitoring tools.
- Manage SAP printing subsystems.
- Conduct SOX and security reporting for audits.
- Configure and maintain Solution Manager scenarios (CCLM, DVM, CHARM).
- Develop and maintain documentation for SAP systems and interfaces.
- Collaborate with Architecture team on technical landscape and roadmaps.
- Interface with Program Office, Architecture, Development, and Testing teams.
- Create documentation and training materials for in-house skill development.
- Participate in IT/SAP projects, offering technical guidance and best practices.
- Support internal and external audits, including documentation preparation.
- Coach Basis team members through knowledge transfer and training.
Qualifications
- Bachelor's degree in computer science or related field, or equivalent experience.
- 15+ years of IS&T application support experience, with deep expertise in SAP Basis operations.
- Experience in SAP Basis project implementation and transport management.
- Proficiency in SAP Solution Manager (ITSM, CHARM, CSOL, CCTS, CCLM, DVM, PPM).
- Knowledge of SAP Test Suite, Job Management, and other support modules.
- Expertise in SAP landscape design, sizing, and performance tuning.
- Experience with SAP system installations, upgrades, and client copies.
- Familiarity with SAP ABAP and JAVA stacks.
- Experience with SAP ECC, S/4HANA, GTS, SCM, and interfaces.
- Exposure to SAP cloud applications (LBN, IBP, IAS, CI-DS, BTP, CALM).
- Knowledge of virtualization technologies.
- Experience with integration engines (SAP Data Services, Dell Boomi, Talend).
- Strong troubleshooting skills across SAP and non-SAP systems.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, multitasking environment.
- Team player with mentoring capabilities and business acumen.
- SAP cloud migration experience
- Certifications (Assets): SAP Fiori System Administration (e.g., C_FIOAD_2021), SAP HANA 2.0 SPS06 (e.g., C_HANATEC_18), SAP S/4HANA System Administration (e.g., C_TADM_23), SAP Enterprise Architect (e.g., P_SAPEA_2023)
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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
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