Dealership:L0224 BMW Portland BWM Portland Now Hiring Experienced Dealership Service Advisor Come join us at Lithia BMW Portland, where our Growth is powered by our People. Responsibilities: As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. + Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. + Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. + Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. + Communicate additional repair and service needs to the customer based on vehicle inspection. + Administer the manufacturer warranty for qualifying vehicle repairs. + Keeping customer informed of service specials, completion times and service expenses. ​ Qualifications: + BMW experience preferred; Mercedes, Audi, Porsche experience well regarded. + Must be able to demonstrate exceptional customer satisfaction scores by achieving positive commentary in survey responses + Basic mechanical understanding of an automobile. + Acceptable driving record and a valid driver's license in your state of residence We offer best in class industry benefits: + Competitive pay + Medical, Dental and Vision Plans + Paid Holidays & PTO + Short and Long-Term Disability + Paid Life Insurance + 401(k) Retirement Plan + Employee Stock Purchase Plan + Lithia Learning Center + Vehicle Purchase Discounts + Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.