At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

If you are an internal applicant, please log into Workday and apply for your application to be considered.

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SUMMARY 

Experience Planners are the dream-weavers. Our team takes all of the hopes and desires for an incredible vacation and brings them to life before guests even step one foot on the grounds of the resort. You’ll experience and understand all of the activities and dining that the resort has to offer and then share these incredible experiences with the guests that you speak with on a day-to-day basis. You’ll get the opportunity to connect with guests and understand what makes the ultimate vacation for them and the people they’re traveling with – is it a couple, is it a family or is it a girls’ getaway? You get the chance to connect with them and dream up the ultimate vacation.  

ESSENTIAL FUNCTIONS 

Responsibilities of this position include; although are not limited to: 

Act as a storyteller and educator to describe the resort to guests 

Desire to connect with other people and understand what brings them joy 

Desire to be part of high growth, fast paced business      

Possess a positive and upbeat attitude at all times 

Reserve activity and dining requests for guests within the Resort & local area 

Work in a high-paced environment 

Multi-task effectively between phone, computer, and conversation with guests with high attention to detail 

Answer telephone calls and emails in a prescribed and professional manner 

Provide information and assistance to guests regarding specific resort and activity information prior to arrival 

Properly log guest requests  

Follow up with guests in a timely manner 

Display effective computer literacy  

Exceptional verbal and written communication skills 

QUALIFICATIONS  

High school Diploma or equivalent required 

Minimum of two years’ experience in customer service 

Excellent telephone etiquette and verbal and written communication skills required 

Excellent organizational and time management skills 

Sales background preferred 

Strong knowledge of MS Office, including Word, Excel and Outlook 

Must possess a positive attitude 

Must be willing to participate in a learning environment 

Must integrate company values throughout all interactions 

Must be able to quickly and effectively adapt to using new software products 

Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands 

PHYSICAL REQUIREMENTS 

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. 

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.