Description The Experience Owner I (EO1) plays a key role in advancing Citizens' Digital North Star program, a strategic initiative to deliver the next generation Client Platform for Citizens Private Bank and Citizens Private Wealth. This role partners with business, technology, and analytics teams to prioritize and execute a product roadmap that enhances the digital client experience and supports long-term growth. With a collaborative approach and digital first mindset, the EO1 helps design and deliver innovative solutions that improve how clients engage with Citizens. By applying agile methodologies, the EO1 drives the transformation of the Client Platform into a modern, client centered platform. The EO1 also fosters an agile culture across product teams, enabling strong performance and continuous improvement. In partnership with the neighborhood lead, the EO1 co-develops the roadmap for ongoing evolution, ensuring the platform adapts to client needs, reflects market trends, and delivers meaningful value Responsibilities · Develop and maintain a product roadmap for the Client Platform focused on delivering exceptional client experiences and supporting business growth. Champion innovation by challenging the status quo and identifying sustainable value creation opportunities. · Convert high-level vision into detailed requirements and acceptance criteria, ensuring the delivery meets quality, scope, and value standards. · Collaborate closely with agile delivery teams to ensure timely, successful releases of the prioritized functionality. · Facilitate continuous improvements through team discussions to identify innovative enhancements to the Client Platform. · Use market and industry knowledge to inform design decisions and enhance user experience. · Lead backlog management: create, prioritize, and refine work in collaboration with Neighborhood Leads to deliver the highest-value functionality first. · User Experience: Champion the user experience, ensuring products are intuitive, user-friendly, and deliver exceptional value to customers · Regulatory Compliance: Ensuring that the Digital North Star vision complies with relevant banking regulations and data privacy laws while also pushing the envelope to build a client experience that maximizes opportunity while minimizing risk. · Stakeholder Communication: Communicate product plans, progress, and results to executive leadership, stakeholders, and cross-functional teams as needed. Rally teams around your product vision. · Serve as a key leader on agile team(s) o Empower pod members to continuously learn and grow o Prioritize work against clearly defined outcome-oriented goals, metrics, and OKRs. o Support an agile mindset across internal teams to drive the transition to a customer-centric organization. o Provide oversight to ensure alignment with agile/scrum practices. o Participate in scrum of scrums ceremony aiding in impediment removal and owning applicable tasks. o Provide feedback to pod members on performance and work with the Agile Coach and Scrum Master to evaluate the performance of the Pod and its members. · Lead product demo and reviews, develop UI prototypes, assist with data provisioning, and analyze usage, behavioral, transactional, and technical data. Required Experience: · 5–7 years of product management experience with a strong record of delivering successful products in fast-paced environments. · Demonstrated ability to lead complex initiatives, working within Agile Pods or cross-functional teams to drive rapid delivery cycles and transformation efforts. · Hands-on experience in Wealth Management including deep knowledge of client-facing portals and digital servicing tools. · Strong leadership and communication skills, with the ability to influence and collaborate effectively across functions and levels of the organization. Ability to circumvent roadblocks and build advocates for your vision across an organization · Comprehensive understanding of product management methodologies such as Agile, Scrum, and Lean. · Proficiency with product management tools including JIRA and Confluence. · Analytical mindset with the ability to use data to make informed decisions and drive product improvements. · Passion for technology and innovation, with a customer-centric approach to product development. Ability to bring teams together to solve what is possible. · Ability to drive teams toward common goals and put the team before yourself. · Comfortable with ambiguity and a hunger to learn and tackle new challenges. · Bachelor’s completed degree Required Competencies: · Customer Orientation · Agile Methodologies · Innovation · Execution and Outcome Focus · Technical Excellence · Requirements Analysis · Collaboration and Team Leadership Preferred Experience · Experience in financial services · Experience in client web and mobile app product development · Demonstrated job history stability Hours and Work Schedule Hours per Week: 40 Work Schedule: Monday - Friday (8:00 AM ET – 5:00 PM ET) - 4 Days in office, 1 day potential work from home Work Authorization : This role is not eligible for new employer‑sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/15/2026