H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
Job DescriptionDigital commercial customer planning
Translate QCP into daily site activity plan across customer groups, including content publishing (e.g., start page, navigation)
Optimize overall digital performance based on QCP and Global guidelines
Digital experience optimization
Secure full funnel optimization of the holistic digital customer experience on .com and app
Plan analysis of sales performance, web analytics, user behavior and A/B testing to generate hypothesis and identify actions to improve digital sales, profit, brand perception, customer lifetime value, etc.
Review results and conclusions of tests and actions, and share learnings with Sales Market teams and Global functions to continually optimize digital experience, customer journey, and inform Global development roadmap
Continually monitor and optimize delivery, payment & return options and fees to drive overall digital profit growth
Drive implementation of post-purchase strategies, new capabilities and roll-outs
Manage interaction with customer support
Raise incidents with Global / Business Tech
Collaboration
Plan digital execution together with Commercial Manager and Commercial Lead
Guide E-com Leads based on executional plan
Leverage Commercial Business Analyst for analysis and testing
QualificationsEducation
Bachelor’s degree in business, Marketing, Economics, or related field
Skills
Deep understanding of digital channel and commercial implications
Leadership capabilities including effective communication skills, the ability to influence, and the drive to see through opportunities
Strong analytical, planning, and communication skills
Excellent communication skills, fluent in English
Experience
3–4+ years’ experience in eCommerce, preferably in fashion
Experience within ecommerce with understanding of the total digital ecosystem and its synergies
Experience leading cross-functional collaboration and influencing without formal authority
Additional InformationWHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
25% Staff discount on all our H&M Group brands, both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues We are an inclusive company where you’re encouraged to be yourself at work You will have access to a large global talent community, where career growth and aspirations have no limits We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, paid leave programs, and paid time off, including a community day to serve your local communityJOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.