Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Role

At Kyndryl Vital, UX Designers craft intuitive and user-centered digital experiences that solve real human problems through thoughtful interface design, interaction patterns, and information architecture. This role focuses on creating products that are not only visually appealing but also usable, accessible, and valuable to end-users. Through user research, wireframing, prototyping, and usability testing, UX Designers ensure that digital solutions meet both user needs and business objectives.

As a specialist and leader in UX design, you will:

· Lead UX initiatives across various projects, ensuring interfaces are intuitive, accessible, and aligned with client objectives

· Conduct user research to identify pain points, behaviors, and opportunities for design innovation

· Create user personas, journey maps, and information architecture that inform design decisions

· Develop wireframes, prototypes, and interaction patterns that effectively communicate design concepts

· Facilitate design workshops and user testing sessions to validate design solutions

· Build and maintain strong client relationships, serving as a trusted UX advisor throughout the project lifecycle

· Guide design teams in creating cohesive user experiences across multiple touchpoints and platforms

· Collaborate with developers and product managers to balance user needs with technical feasibility

· Advocate for user-centered design principles throughout the organization

· Own the UX process from discovery and ideation to testing and implementation

Required Technical and Professional Expertise

· User-Centered Design: You have a deep understanding of UX methodologies, including user personas, journey mapping, and information architecture.

· Interaction Design: You can create intuitive user flows, navigation patterns, and micro-interactions that enhance usability across digital products.

· Usability Testing: You excel at designing and facilitating usability tests to validate design decisions and identify opportunities for improvement.

· Wireframing & Prototyping: You can create low to high-fidelity prototypes using industry tools like Figma, Sketch, or Adobe XD to communicate design concepts effectively.

· User Research: You can plan and conduct both qualitative and quantitative research to uncover user needs, behaviors, and pain points.

· Information Architecture: You have expertise in organizing and structuring complex information to create intuitive navigation systems.

· Accessibility: You understand WCAG guidelines and design inclusive experiences that work for users of all abilities.

· Collaboration: You work effectively with developers, product managers, and stakeholders to translate business requirements into user-friendly solutions.

· UI Design Principles: You have strong knowledge of visual hierarchy, typography, and responsive design to create aesthetically pleasing interfaces.

· UX Writing: You can craft clear, concise microcopy that guides users through digital experiences.

· Co-Creation: You excel at aligning stakeholders through workshops and collaborative sessions.

· Storytelling: You can communicate clearly and compellingly.

· Design with and for AI: You leverage AI tools while maintaining quality and ethical standards.

Who You Are

Preferred Professional and Technical Expertise

· 8+ years experience

· Deep industry vertical experience

· Experience in both enterprise and agency worlds

· Knowledge and experience in IT infrastructure or other technical applications

· Human behavior, change management, or other applied social sciences

· Data science, AI/ML background

Required Education

· Bachelor’s Degree or equivalent portfolio

Preferred Education

· MDM, MDes, MFA, dMBA or equivalent

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.