Join us to advance your experience design career and make a meaningful impact on our products and services.

As an Experience Design Senior Associate within the Consumer and Community Banking Operations team, you will collaborate with cross-functional teams to create innovative, inclusive, and accessible solutions for a diverse range of users. You will leverage your expertise in experience design to drive strategic improvements and deliver seamless, enjoyable experiences for our customers.

Job responsibilities

Design and develop elegant solutions to interaction problems, ensuring consistency across products and platformsApply advanced knowledge of information architecture and storyboarding to enhance navigation and user satisfactionConduct data-driven analyses to inform design decisions and transform information into valuable insightsCollaborate with teams to incorporate inclusive design principles and accessibility guidelinesOperate with an iterative design mindset, using user feedback to continuously improve experiencesAssist in analyzing market trends, user research, and behavior studies to inform design decisionsFacilitate tactical research such as Heuristic Evaluations and Usability Testing

Required qualifications, capabilities, and skills

Three years in a user experience design or equivalent role dedicated to improving digital product experiencesProven ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative SuiteDemonstrated experience designing and optimizing user experiences across web, mobile, and other digital channelsPrevious experience interpreting complex data and transforming it into actionable insightsProficient understanding of inclusive design principles, accessibility guidelines, and assistive technologiesHands-on experience creating accessible and inclusive digital experiencesSolid understanding of user research methodologies and usability testing

Preferred qualifications, capabilities, and skills

Degree in Human Centered Design, Human Computer Interaction, Computer Science or similar fieldPrevious experience or knowledge in servicing operationsProficient in storytelling and evangelizing UX processes with cross-functional teamsStakeholder management and cross collaboration skills