Shape the future of employee Experience by contributing to UX design of communication and collaboration products, empowering our 300,000+ employee workforce. We are seeking a talented Experience Design Senior Associate to drive the design of digital first solutions that empower our employees today and in the future.

As an Experience Design Senior Associate, you will play a pivotal role in shaping the user experience of our communication and collaboration products. You will leverage your advanced knowledge of experience design principles to create solutions that cater to a diverse range of users. Collaborating with cross-functional teams, you will contribute to the continuous improvement of our offerings, blending vendor products and in-house built solutions, ensuring a seamless and enjoyable experience and enhancing collaboration for our employees. You’ll be involved in various steps of the design process including defining products and features, and delivering concepts, prototypes and detailed design. You’ll do this by collaborating across product, engineering, accessibility, and through partnerships with your peers and stakeholders. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our employees.

Job responsibilities

Design and develop elegant solutions to interaction problems, ensuring consistency across multiple products and platforms while adhering to industry best practices. Apply advanced knowledge of experience design principles and storyboarding to create user-centric designs and interactions that enhance navigation, usability, and overall user satisfaction. Develop user flows, wireframes, interactive prototypes, and high-fidelity mockups for applications and portals Create storyboards, journey maps and/or service blueprints, collaborate with UX Research in identifying pain points and opportunities for improvement, and champion new ideas in products and features of various levels of complexity. Conduct data-driven analyses to inform design decisions and transform raw information into valuable insights for decision-making. Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines, ensuring our products cater to a diverse range of users. Champion the user-first mindset across ‘build’ and ‘buy’ products by simplifying onboarding experience, streamlining complex workflows, optimizing core features based on user desirability and feasibility. Operate with an iterative design mindset, incorporating user feedback and insights to continuously improve the overall user experience. Assist in analyzing market trends, user research studies, and user behavior analyses to inform design decisions and contribute to strategic thinking. Advocate for user-centered design principles and best practices throughout the product lifecycle. Communicate design rationale and facilitate design reviews with cross-functional teams. Stay current on trends in UX design, fintech, AI and digital to drive innovation. Contribute to the growth of UX maturity across the division.

Required qualifications, capabilities, and skills

4+ years of experience or equivalent expertise in UX/UI/Product design or similar role, dedicated to improving digital product experiences Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma) Solid understanding of interaction design and usability best practices Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels. Strong portfolio demonstrating design process, problem-solving, and impactful digital experiences in complex domains. Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making. Experience planning, conducting, and applying findings from user research and usability tests Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies. Excellent communication, presentation, and collaboration skills. Ability to manage working both independently and within a team.

Preferred qualifications, capabilities, and skills

Prior experience designing applications within complex business domains. Experience of working with SaaS, vendor products. Understanding of Human-Computer Interaction or related field. Experience working in Agile, cross-functional teams, interacting with business, product and engineering stakeholders. Familiarity with web and mobile interface guidelines and accessibility standards. Skills in facilitating workshops or design sprints. Experience building out or contributing to design systems. Examples of work that demonstrate exceptional, world-class digital experiences (through low- to high-fidelity design work) that have contributed to positive business outcome

Education

Bachelor’s degree in HCI, Human Factors, UX Design, or a related field, or equivalent professional experience.