The objective of an Existing Seller Management (ESM) Account Manager is to engage with existing Selling Partners (SPs) from a selected Lead Pool within the MX Marketplace (771770). This role focuses on supporting SPs in adopting and re-adopting key Amazon Marketplace Programs, such as Fulfilled by Amazon, External Fulfillment, Advertising, Brand Tools, Promotions, Inventory Health Management, and Selection Recruitment. The goal is to enhance the Seller Experience (SX) for the SPs engaged and to improve Customer Experience (CX) through better selection offerings, quality, and lead times.
ESM representatives are evaluated based on the following criteria: (1) the number of engagements conducted throughout the year from the selected Lead Pool; (2) the conversion percentage of SPs adopting or re-adopting Amazon Marketplace Programs; and (3) the quality score derived from SP feedback on the support provided.
The ideal candidate for this position is motivated, adaptable, and possesses strong time and project management skills. They should be technically proficient and analytical. Excellent troubleshooting, problem-solving, and communication abilities are essential, as well as teamwork skills. At the core of this role is a high attention to detail and a commitment to delivering high-quality results on time.

Key job responsibilities
Develop a clear understanding of Selling on Amazon products, their functionalities, and the e-commerce industry, including its competitive environment.
Analyze data and trends to identify actions that will influence and maximize the long-term potential of your portfolio of Selling Partners.
Collaborate effectively with internal teams and your Sellers to enhance the potential of Selling Partners.
Build strong working relationships with your Sellers, becoming a trusted advisor and ensuring the best experience in their development.
Oversee key strategic activities for the Sellers, following up, escalating, and resolving any blockers as necessary across multiple organizations. Act as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value to a broader customer base.
Track metrics to measure the success of the Sellers in your portfolio. Utilize these metrics to guide your efforts and uncover hidden areas of opportunity.