Major Responsibilities Develop or update necessary TIQ local procedures to comply with applicable requirements. Ensure TIQ procedures are implemented effectively across all operations. Check the deployment of the Client Satisfaction survey processes. Prepare  supervision and monitoring plan and ensure activities are completed as per plan, review reports, conduct random checks, and maintain documentation in Siebel Q&S/Excel/Any other software. Distribute feedback forms to departments, monitor NPS, follow up on remarks, handle negative feedback, and maintain client data accuracy. Conduct Root Cause Analysis of on-complaint, performance, propose corrective and preventive actions. Ensure qualifications of inspectors following BVBPL procedures, plan annual and need-based training. Promote awareness of Quality Management System, BVBPL policies, internal procedures, and conduct knowledge-sharing programs. Ensure closure of audit findings and complaints in I-EVALUATE, verify consistent implementation, and monitor compliance with internal procedures. Prepare monthly quality reports, maintain system documentation, cascade memos, present departmental objectives, and attend quarterly TIQ calls. Monitor internal/external audit closures, ensure effective corrective actions, review contracts for compliance, and support accreditation requirements. Coordinate country tasks (Management System, Audit & reports).

 

 

 

Ø Criteria for Performance Evaluation (KPIs)

 

Achieve 100% deployment of Client Satisfaction surveys for all completed projects. Ensure closure of internal/external audit findings and complaints in I-EVALUATE within deadlines. Submit monthly TIQ quality report by the 5th working day of each month. Conduct 100% planned annual training for inspectors. Group programs: monitoring of safety campaigns KPIs.

 

Ø Qualification and Experience

B. Sc. in any discipline with minimum 5-7 years of relevant experience.

 

 

Skills& Qualities:

 

Excellent interpersonal skills. An intrinsic Task Master. Should have good leadership abilities and skills. Should have a pleasing personality ISO 9001, ISO 14001 ISO 45001/OHSAS 18001: able to conduct internal audit, to maintain certifications Legal applicable requirements: knowledgeable in applicable local legal requirements Accident investigation: able to coordinate an accident investigation (5 whys)