Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Executive Support Services team at BCG exists to deliver a global world-class executive support model that is simple, effective and scalable, providing consistent offerings and service levels across various customer groups, meeting the evolving, complex needs of our leadership. We are a team of experienced professionals offering administrative services across regions and business units. We bring deep industry and functional expertise to support our stakeholders. A global team, we deliver best-in-class service, through a diverse team of a well-educated, skilled & experienced individuals.

 

Under the direction of an Executive Support Services Team Manager, this newly created role represents the first step on the management career track in Executive Support Services. Based in our rapidly growing Delhi Hub, this position plays a key role in shaping the future of our service delivery model. As we evolve and strengthen our operational framework, you will work closely with Team Managers to support and develop a high-performing team of Administrative Assistants (AAs), ensuring they deliver consistent, high-quality support to stakeholders across Europe and Asia-Pacific.

 

In this role, you will:

Provide dedicated, one-on-one mentorship to a group of AAs, offering both structured and informal feedback to support their professional growth and performanceCoach team members to meet standards, set goals, and identify opportunities for L&DPartner with a Team Manager to analyze team performance data and identify trends to improve operational efficiency and service deliveryLead initiatives to enhance team capability, such as designing and facilitating onboarding and training programs that equip new team members with the skills and knowledge to succeedFoster a culture of continuous improvement, identifying areas for process optimization

What You'll Bring

Bachelor’s degree or equivalent work experience, ideally gained through 5+ years’ experience from a professional services, hospitality, or multi-national company backgroundStrong proficiency in performance and conflict management and stakeholder engagement, ideally gained through supervisory, or leadership role leading an operational teamExcellent oral and written English language communication skills and adept at communicating directly with internal stakeholders in a customer service environmentProficiency in MS Office (Word, Excel, PowerPoint, Outlook)

Who You'll Work With

A global management structure, delivered locally by a group of Team Managers and a local leader, all aligned to ensure delivery of a world-class, service-oriented admin support model to demanding stakeholders across the globe.

Additional info

YOU'RE GOOD AT

Team Mentorship and Support: You are skilled at working as an effective influence within a team environment, contributing positively to team goals and supporting your colleagues. Your collaborative nature helps build strong relationships and ensures smooth team operations.Cultural Influence and Stewardship: You are available and approachable, encouraging open dialogue and coaching effectively. You create opportunities for team members to develop, collect and provide frequent, developmental feedback, and actively support learning.Stakeholder Interaction: You excel in interacting with stakeholders, maintaining professionalism and effective communication. Your ability to understand and anticipate stakeholder needs ensures that you provide timely and relevant support.Proactive Problem-Solving: You are proactive in identifying potential issues and finding solutions before they escalate. Your critical thinking skills and resourcefulness allow you to address problems efficiently, often independently resolving challenges that arise.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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