Executive Secretary (Female)

Department: Hotel Management

Employment Type: Permanent - Full Time

Location: Lebanon - Beirut

DescriptionThe Executive Secretary ensures the professional and smooth operation of the hotel executive office. The duties include answering phone calls, scheduling meetings for the General Manager.\n

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Key Responsibilities\nEnsure smooth operations within the executive department.\nDaily organisation of all incoming mail, calls and tracing file.\nStrong support to the General Manager with all office administration.\nProject organisation with guidance by the General Manager.\nPlan internal events and meetings.\nEvaluate guest questionnaires / supervise Customer Satisfaction Tool.\nAct as an internal mediator between departments.\nCo-ordinate public relation issues and sales transactions.\nPlan and execute mailings.\nComplaint handling.\nPrepare and coordinate VIP arrivals etc. \nCommunicate hotel philosophy and represent the hotel internally and externally.\nOrganise travel arrangements for the General Manager.\nParticipate in meetings, prepare meeting minutes.\n
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and ExpertiseNationality: Lebanese

Education:  Higher College Education and/or High School Diploma, Hotel Apprenticeship.

Language: English – excellent oral and written skills
                    Local language
                    Additional language - beneficial\n
Competencies:  Excellent MS Office (Word, Excel, Power Point) knowledge
                             Digital equipment knowledge\n
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:\nPeople oriented\nPassionate for European luxury\nEntrepreneurial\nStraightforward\nStress management\nExcellent verbal and written communication skills\nExcellent listening skills\nPositive attitude\nRole model behaviour\n