The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort and Club is looking for an Executive Meeting Manager to join their amazing sales team!

 

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. 

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.

In this position, you will be responsible for the sales and servicing of local corporate and social events.

 

 

Want to learn more? Hotel Website, Facebook, Instagram

The Executive Meeting Manager is responsible for representing the hotel's services and facilities to prospective clients and customers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 

Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.  Utilize discretion and authority to negotiate contracts and commit company with customers and establish agreements with vendors.Initiates verbal and written communication (group resume, weekly pick up, post event report, call reports, banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process. Represents the hotel to customers in the role of executing negotiated group sales agreements including but not limited to room blocks, food and beverage, exhibits and associated products and services.Initiate new sales, prospects, and qualifies leads. Write proposals and/or contracts to advise prospective groups for meeting space, space and rate availability for group accommodations (up to 50 rooms) for moderately smaller meetings. Develop and quote prices for same.Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.Conduct site inspections and property tours with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.Partner with operations departments to ensure full participation in servicing accounts

This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.

Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.Negotiations - Understand the customer and the business leaders expectations. Adapt to a changing market.

Customer and Account Management:

Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards. 

Prospecting:

Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.   Create and execute plan to shift share from your competitors.Engage in outside sales activities to uncover needs, build relationships and to win new business.

Negotiations:

Negotiate contracts and commission agreements with end-user customers and intermediaries.Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed. 

What are we looking for?

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

Minimum Education: Bachelor's Degree preferredMinimum Years of Experience:  Minimum of one year of hotel experience in guest contact areas preferred. Previous sales experience preferred.Additional Requirements: Ability to travel on short notice and adaptable to schedule changes.Highly professional presentations and oral and written communication skills.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:  

Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs 

 

*Available benefits may vary depending upon property-specific terms and conditions of employment.
 

Salary Range: The annual salary range for this role is $75,000 - $85,000 and is based on applicable and specialized experience and location.
 

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