Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As an Executive IT Support Liaison, you are the primary contact for our Company Leadership Team. Your tasks encompass solving technical challenges, addressing security matters, and managing technology.

Key Responsibilities

Operational Excellence & Support Delivery

Serve as the primary technical support liaison for CLT representatives and their administrative aides, providing outstanding responsiveness and issue resolutionDeploy, support, and resolve issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V equipment, and multifunction devicesComplete repeatable support processes through playbooks for reoccurring activitiesLeverage PPI (Practical Process Improvement) to enable constant improvement in support deliveryAdvise executive colleagues on technology standard processes, emerging tools, and recommended proceduresPerform preventative maintenance in conjunction with Global IT standardsMaintain the highest level of adaptability by being attentive, enthusiastic, resourceful, and by demonstrating a sense of urgency and integrity.Supply extensive aid to CLT members and executive assistants prior to and throughout crucial meetings, covering setup, monitoring, and technical issue resolutionConsistently provide timely updates to CLT members and their executive assistants regarding issue resolution, scheduled maintenance, security updates, and technology recommendations

Requirements / QualificationsBachelor's degree in a technical related subject area or 3+ years of experience in a related field with a consistent track record of success.Your dedication to your tasks is evidentYou possess a customer-centric approachYou are innovativeYou provide “white-glove” treatment to colleaguesYou enjoy meeting people and establishing relationships with colleaguesYou demonstrate a sharp understanding of time constraints, while also showcasing the ability to stay calm under pressure.You are punctual!You are enthusiastic about learning new technologies and processesYou can work with minimum supervision and be self-motivatedYou are agile at finding the right solution in any situationMaintain adaptabilityTravel Requirement: