A great opporutnity to become a Executive Houskeeper at a Luxury 5 star hotel in Cyrpus

The Executive Housekeeper will supervise and ensure the smooth running of all Housekeeping 
and Laundry operations in the most efficient and effective manner, delivering the highest 
possible standards of service to all guests (internal and external of the Hotel), through the 
effective development, management and leadership of the department’ human resources, 
equipment and provisions; the Executive Housekeeper will also be pro-active in maintaining 
and/ or improving department profitability in accordance with the Hotel policies, procedures 
and standards. 
KEY ACCOUNTABILITIES 
- Manage all day-to-day Housekeeping and Laundry operations within budgeted guidelines 
and to the highest standards, coordinating resources to ensure that all possible issues are 
efficiently resolved, 
- Ensure and monitor staffing levels and that rotas are in line with revenue according to 
business levels, staff needs, new starters/leavers, labor standards and appropriately control 
labor costs, 
- Ensure the daily supervision of all subordinates ensuring that their working times, 
grooming, actions, clothing, duties and opening & closing duties, set ups, cleaning of all 
equipment, guest rooms and areas, and other before, during and after preparations, are 
completed in accordance with the pre-set procedures, 
- Establish targets, KPI’s, schedules, policies and procedures ensuring the team achieves the 
objectives and tasks essentials to the efficient and effective departmental operations, 
- Preserve excellent levels of internal and external customer service; interact with all guests; 
sense, identify and anticipate customer needs; quickly respond to maximum satisfaction; 
seek/action/ learn from customer feedback; develop/maintain the files of compiled guest 
preferences, and report upward and downward should a guest not be content with their 
experience, 
- Lead the team by attracting, recruiting, training, appraising, developing and planning 
succession of talented personnel; nurture an ownership environment with emphasis in 
motivation & teamwork, 
- Have a complete understanding of the department operations, the geographical layout 
and the exact whereabouts and functioning of all equipment of an operational nature, 
 
 
JOB DESCRIPTION 
- Implement and ensure the training of subordinates so that they demonstrate thorough 
knowledge and ability in: the execution of all correct standards, their required daily work, 
the etiquette while dealing with guests and people, facilities, amenities, products, services, 
events, room and floor lay outs, packages & prices, limited items as well as all methods of 
preparation, presentation, delivery, cleanliness and service; monitor and strive for 
continuous improvement at all times, 
- Ensure all subordinates confidently communicate/merchandise/recommend/advise 
guests on all products, facilities and services using sales techniques to maximise revenues, 
- Manage other daily duties: plan and forecast; develop systems and procedures; plan, 
control and supervise horticultural activities; monitor arrivals and departures; supervise 
the state and ready-time of all the arrivals rooms, the issuing of reports to Front Office and 
the updating of the computer system; supervise the reporting of damages to all areas to 
the maintenance department; supervise the laundry, the handling all Hotel staff uniforms, 
all hotel linen, guest clothing handed in for washing/dry cleaning and lost and found items; 
purchase goods; respond efficiently to customer complaints; continuously make necessary 
improvements, all with care and in accordance with the pre-set procedures, 
- Monitor the activities of the department by actively participating in the operations and 
inspections, be vigilantly attentive to details, produce quality and standards, 
- Keep their workstation well organised and neat, report any issues to superiors, 
- Assist with stock counts and ensure that at all times the department and staff have 
adequate supplies of equipment, resources and provisions, 
- Ensure that new orders are in line with costs and business levels; and that strict control and 
cost control measures are adhered to in terms of deliveries, handling, storage and stock 
rotation, 
- Report on management regarding financial results and productivity, 
- Ensure that all costs/revenues/margins meet Hotel targets, identify the trends/reasons, 
monitor price fluctuations, liaise with the superiors, make suggestions and take 
appropriate action, 
- Communicate cost issues/financial status to all in the team in order to increase 
involvement and commitment, 
- Inspect all related Housekeeping front and back areas daily to ensure upmost cleanliness, 
physical condition and functioning equipment, 
- Carry out market analysis to identify competitors’ prices and range of products, facilities 
and services on offer, and identify, in conjunction with superiors, market needs and trends, 
- Implement the Hotel’ sales, promotions and entertainment plan, and contribute to new 
ideas, 
GENERAL 
- Follow the Hotel’s internal operating regulations as per the Employee’s Handbook, 
- Use all correct standards and methods of service as stated in the Hotel’s operations 
manuals, 
- Follow the staff rotas in accordance with business levels; inform their superior should there 
be any problems with their scheduled working hours, 
- Inform their superior when leaving their station/work area for breaks and at end of shift, 
 
 
JOB DESCRIPTION 
- Report for duty punctually, wearing the correct uniform and perfectly groomed at all times, 
- Ensure that all checklists and other logbooks are completed, signed and archived daily, 
- Provide a professional, courteous and efficient service to guests and visitors at all times, 
- Maintain a good rapport and working relationship with all team members and suppliers, 
- Perform the duties with maximum efficiency and in the most productive manner, 
- Assist in the training and development of new recruits/colleagues/subordinates ensuring 
that they have the skills to perform their duties in the most professional and productive 
manner, 
- Communicate effectively with all relevant colleagues and superiors before, during and after 
service/shift, about all service issues, happenings, incidents, spillage, spoilage, speed of 
service, items availability, presence of special/important/challenging guests, any 
observations or developments that affect the guests, the Hotel’s activities and/or their post, 
- Be proactive in offering co-operation, assistance and help to other areas/people when they 
are busier than them, and inform all superiors when doing so, 
- Initiate new ideas to improve service and encourage all colleagues to give their view

Only Shortlisted Candidates will be contacted.