**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s \#1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS\! \-** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal\. “To share the light and warmth of hospitality”\. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow\. **A WORLD OF REWARDS** · **Annual salary of £53,000 up to £55,000** · **Free, healthy** **and high quality** **meals** when on duty · **Grow your Career** \! · **Personal Development** programmes designed to support you at every step of your career · **A chance to make a difference** through our Corporate Responsibility programmes – Find out what and how we are doing \(https://cr\.hilton\.com\) · **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages \(subject to individual outlets\) · **Team Member Referral Program** · **Discounted dental and health cover** · **High street discounts:** with Perks at Work · **Discounted car park** · **Holiday:** 28 daysincluding bank holidays \(increasing yearly to up to 33 days\) · **Modern and inclusive** Team Member’s areas **What will I be doing?** + Oversee Housekeeping and Laundry contracts, ensuring that operations and performance meet all KPIs + Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement + Operate within departmental budgets through effective stock and cost controls and well managed schedules + Set departmental targets and objectives, review schedules, budgets, and monitor policies and procedures + Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard + Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork + Ensure team members have an up\-to\-date knowledge of all room categories and amenities + Maintain good communication and work relationships in all hotel areas and with external customers and suppliers + Ensure staffing levels cover business demands + Competent in property management systems **What are we looking for?** + Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial capacity + A successful track record of managing a large team and/or outsourced housekeeping operations, preference given to candidates with experience in hotels >400 bedrooms + Excellent leadership, interpersonal and communication skills + Committed to delivering high levels of customer service with the ability to motivate and influence teams + Ability to work under pressure + IT proficiency + Flexibility to respond to a range of different work situations + Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office + Strong organizational, budget management, and problem solving skills + Strong communication skills + A passion for delivering exceptional levels of guest service **EVERY JOB MAKES THE STAY\.** At Hilton, It Matters Where You Stay, but The Stay is only one side of the story\. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical\. That’s why at Hilton, Every Job Makes the Stay\. **Find out more about all our brands and hotels \-** **Hilton Brands | Global Hospitality Company** **Job:** _Housekeeping and Laundry_ **Title:** _Executive Housekeeper_ **Location:** _null_ **Requisition ID:** _HOT0C5HW_ **EOE/AA/Disabled/Veterans**