WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!  - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

·              Annual salary of £53,000 up to £55,000

·              Free, healthy and high quality meals when on duty

·              Grow your Career !

·              Personal Development programmes designed to support you at every step of your career

·              A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

·              Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

·              Team Member Referral Program

·              Discounted dental and health cover

·              High street discounts: with Perks at Work

·              Discounted car park

·              Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

·              Modern and inclusive Team Member’s areas

What will I be doing?

Oversee housekeeping operationsOversee Laundry OperationsEvaluate Guest satisfaction levels and monitor trends with a focus on continuous improvementOperate within departmental budgets through effective stock and cost controls and well managed schedulesSet departmental targets and objectives, work schedules, budgets, and policies and proceduresInspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standardMonitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamworkEnsure team members have an up-to-date knowledge of all room categories and amenitiesMaintain good communication and work relationships in all hotel areas and with external customers and suppliersEnsure staffing levels cover business demandsCompetent in property management systems 

What are we looking for?

Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacityA successful track record of managing a large teamExcellent leadership, interpersonal and communication skillsCommitted to delivering high levels of customer serviceAbility to work under pressureIT proficiencyFlexibility to respond to a range of different work situationsProficiency, at an intermediate level, with computers and computer programs, including Microsoft OfficeStrong organizational, budget management, and problem solving skillsStrong communication skillsA passion for delivering exceptional levels of guest service

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company