Company Description

Rising above the fairways of the LA VIE Club Golf Course, Tivoli  Muscat Hotel & Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention & Exhibition Centre.

This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills.

Job Description

As the Executive Housekeeper for the pre-opening of Tivoli Muscat, you will play a pivotal role in establishing the Housekeeping department from the ground up. You will oversee all aspects of housekeeping operations including rooms, public areas, laundry, and back-of-house cleanliness, ensuring the highest standards of luxury, efficiency, and guest satisfaction in line with Tivoli brand standards. This role requires strong leadership, pre-opening experience, and a detailed operational approach.

Key Responsibilities:

Pre-Opening Phase:

Participate in pre-opening planning, budgeting, recruitment, procurement, and setting up SOPs.

Design and implement Housekeeping operational workflows, policies, and procedures.

Oversee the selection, purchasing, and inventory of linen, guest amenities, equipment, and cleaning supplies.

Recruit, train, and onboard the housekeeping team to meet brand standards and local regulations.

Coordinate with other departments (e.g., Rooms, Engineering, Front Office) to ensure readiness for opening.

Set up cleaning schedules and room assignment systems (manual/digital).

Operational Responsibilities:

Lead, train, and manage all housekeeping and laundry team members.

Ensure the cleanliness and maintenance of guest rooms, public areas, and back-of-house.

Monitor and maintain departmental budgets, inventories, and cost controls.

Implement quality control measures and conduct regular inspections.

Ensure compliance with health, safety, and hygiene regulations.

Handle guest complaints and feedback professionally to ensure high satisfaction.

Coordinate with Front Office and Maintenance for room readiness and preventive maintenance.

Prepare departmental reports including occupancy-related forecasts and performance metrics.

People & Culture:

Foster a positive and motivated work environment through training, communication, and recognition.

Monitor performance and provide ongoing feedback and development for team members.

Ensure staffing levels are adequate and aligned with operational needs and occupancy.

Qualifications

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Minimum 5 years of experience in a similar role, preferably with international luxury hotel brands.

Proven experience in hotel pre-opening is required.

Strong leadership and team development skills.

Excellent communication and organizational skills.

Proficient in housekeeping systems and hotel property management software.

Good understanding of budgeting, scheduling, and inventory control.

Knowledge of local labor laws and hygiene standards.

Fluent in English; Arabic is a plus.

Additional Information

Opportunity to be part of a prestigious hotel launch in Muscat.

Competitive salary and benefits package.

Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.