Job Title

Executive - Guest Relations

Job Description Summary

Job Description

Requisition Field

Description

Example

Job Posting Title

Market appropriate job title

Executive - Guest Relationship

Job Description Summary

Purpose of the role in 1-2 sentences

Responsible for effective and efficient operations of all electromechanical systems and other associated services for assigned Towers in the Shift

Job Description

3-5 bullet points of specific duties

About the Role:

Ensuring the reception area is clean, tidy, secure and in line with workplace safety requirements & Housekeeping upkeep perspective.

•            Handling calls at reception and EPBAX management.

•            Managing all incoming calls and direct it to the respective departments/stake holders.

•            Maintaining all the front desk records and registers (visitor log, Issual of badges as per the RBD Ferns Icon security process).

•            Maintaining all contractors’ registers (In and out, attendance etc.)

•            Handing client visits/arrangements in coordination with facility teams.

•            Monitor conference room bookings and coordinate meeting rooms’ setup for specific requests during client visit in coordination with Admin/facility coordinator.

•            Coordination with vendor for food and beverage supplies during client/team meetings.

•            Ensuring effective organizing of Meetings/Events.

•            Greet and guide visitors / clients, informing staffs of their arrival. 

•            Maintain visitors/contractors’ registration.

•            Meeting room/conference room booking and arrangement in coordination with support team for RBD Ferns Icon visitors/clients.

•            Handle and redirect incoming calls as required.

3-5 bullet points of key selection criteria

About You:

1. Primary Responsibilities:    - Ensuring exceptional guest experiences and satisfaction.    - Handling guest complaints and resolving issues promptly.    - Coordinating with various departments to meet guest needs.3. Guest Interaction:    - Greeting and welcoming guests.    - Providing personalized service and recommendations.    - Building rapport and fostering loyalty.

INCO: “Cushman & Wakefield”