**Sr. Deskside Engineer** **Location : Beachwood, OH ( Onsite )** **Role description :-** • Provide on-site technical support to executives and VIPs, addressing their issues promptly and efficiently. • Troubleshoot hardware and software problems, diagnose issues, and implement effective solutions. • Configure, install, and maintain desktops, laptops, mobile devices, printers, and other peripherals. • Set up and manage software applications, ensuring compatibility and proper functionality. • Provide user training and guidance on new technologies and applications. Focus on Microsoft offerings including Office365, Teams, SharePoint, One Drive • Maintain accurate documentation of all support interactions and resolutions. • Anticipate potential issues and proactively take steps to prevent them. • Escalate complex issues to senior IT staff as needed. • Remain up-to-date on the latest technologies and trends in the IT industry. • Always maintain a professional and courteous demeanor. **Skill Proficiency** **(Top 5 Keywords or skills)** **Years of Experience** **Basic Knowledge** **Medium** **Expert** PC hardware and software, including Windows, macOS, and mobile operating systems. 5-8 Years Yes Microsoft Teams Meetings and conferencing equipment 5-8 Years Yes Effective communication and interpersonal skills, with the ability to build rapport with Executives and VIPs. Excellent Yes Excellent troubleshooting and problem-solving skills. 5-8 Years Yes Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.