Job Description

The primary mission of the Executive Customer Service Representative is to maintain a high standard of one-on-one full resolution customer service. The specialist will be responsible for efficient, professional communication with customers contacting any Senior Management Team member, inclusive of the CEO’s office. Inquiries may be highly complex and/or sensitive in nature. Customer base consists of leisure, corporate, insurance replacement, small business, high profile Hertz accounts, VIP customers, and/or all levels of Hertz personnel.  Communication may be handled via phone, email, postal mail, or through Social Media platforms. 

This is an entry level position with high visibility and various levels of core business knowledge, which provide a solid foundation for future growth within the organization. 

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What You’ll Do:

Utilize all resources materials to document and resolve customer inquiries  Communicate and follow up with customers to full resolution  Maintain documentation of all contacts, research, resolution, and follow up when necessary, with all inquiries  Follow up in timely manner to ensure resolution was met and customer has been notified  Maintain complete professionalism in all communication with anyone contacting a Senior Management Team member/Executive Office in Estero, FL  Must be capable of multi-tasking  Must be a demonstrated self-starter  Cooperate with Management in maintaining goals and objectives  Criminal background check due to access of Personal Identifiable Data (PID)  For internal employees, all employees’ files will be reviewed and approved by management for acceptable performance and attendance before final acceptance of their application 

 

What We’re Looking For:

High School Diploma or GED Required   Must have previous Call Center or Customer Relations experience (applicable to internal candidates)  Prior call center and customer service experience   Knowledge of GAR, Carrent, PC Excalibur, Salesforce, Intranet, and Global systems (applicable to internal candidates)  Well versed in both verbal and written communication skills; emphasis on written communication (test required)  Typing 30 wpm (test required)  Strong decision-making skills  Strong verbal communication skills  Must be able to work productively with minimal supervision  Must work well with others  Must be a demonstrated self-starter, quick learner, and capable of handling multiple tasks