Job Title: Executive Customer Relation - JPN & English Job Description The Executive Customer Relations (ECR) role is responsible for managing and enhancing relationships with key customers, addressing escalated issues, and ensuring a high level of customer satisfaction. This position plays a crucial role in maintaining a positive brand image and fostering customer loyalty. + **Minimum English fluency : B2** + **Japanese + English** · Handle Escalated Issues: Address and resolve customer complaints or issues that have been escalated from lower levels of support. · Customer Satisfaction: Ensure a high level of customer satisfaction by providing timely and effective solutions. · Relationship Building: Develop and maintain strong relationships with key customers, acting as a primary point of contact. · Feedback Analysis: Collect and analyse customer feedback to identify trends and areas for improvement. · Reporting: Prepare detailed reports on customer interactions and issues to inform business strategies. · Collaboration: Work closely with other departments, such as sales and marketing, to align customer relations strategies with overall business goals · Uses knowledge and experience to impact improvement supportability, and the customer experience to product design and end to end process. · Develop and implement customer service policies and procedures. Location: MYS Kuala Lumpur Nu Tower 2 Language Requirements: English (Required), Japanese Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**