Job Title:

Executive Customer Relation - JPN & English

Job Description

The Executive Customer Relations (ECR) role is responsible for managing and enhancing relationships with key customers, addressing escalated issues, and ensuring a high level of customer satisfaction. This position plays a crucial role in maintaining a positive brand image and fostering customer loyalty.

Minimum English fluency : B2Japanese + English

· Handle Escalated Issues: Address and resolve customer complaints or issues that have been escalated from lower levels of support.

· Customer Satisfaction: Ensure a high level of customer satisfaction by providing timely and effective solutions.

· Relationship Building: Develop and maintain strong relationships with key customers, acting as a primary point of contact.

· Feedback Analysis: Collect and analyse customer feedback to identify trends and areas for improvement.

· Reporting: Prepare detailed reports on customer interactions and issues to inform business strategies.

· Collaboration: Work closely with other departments, such as sales and marketing, to align customer relations strategies with overall business goals

· Uses knowledge and experience to impact improvement supportability, and the customer experience to product design and end to end process.

· Develop and implement customer service policies and procedures.

Location:

MYS Kuala Lumpur Nu Tower 2

Language Requirements:

English (Required), Japanese

Time Type:

Full time

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