**Position:** Executive **Job Title:** Executive **Job Grade:** **Function:** Corporate Quality Compliance **Sub-function:** Complaints **Managers Job Title:** Senior Manager-1 **Skip Level Managers Title:** **Function Head Title:** Head of Global Quality Systems Complaints **Location:** Vadodara **No. of Direct Reports (if any)** Nil **Job Summary** + Logging of Product Quality Complaints (PQC) in the database (TrackWise). + Acknowledge the complaints to the complainants. + Providing the response letter to the complainant. + Reconciliation of received market complaints. + Review of Product Quality Complaint Investigation Reports (India Market). + Coordinate with other stakeholders involved in the complaint handling process. **Areas of Responsibility** Product Quality Complaints Management **Travel Estimate** Approximately 5% **Job Scope** **Internal Interactions (within the organization)** Yes **External Interactions (outside the organization)** Nil **Geographical Scope** India **Financial Accountability (cost/revenue with exclusive authority)** Nil **Job Requirements** **Educational Qualification** M.Sc (Life Sciences) / B.Pharm **Specific Certification** Nil **Skills** Good Technical & Communication Skills, minimum 1 year experience in complaints handling process, candidate should have worked in USFDA work environment. **Experience** 4-6 years **_Disclaimer:_** _The preceding job description has been designed to indicate the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of incumbent(s)._ We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.