Consumer & Community Banking Operations is a global business unit that supports Chase customers with everything from checking accounts, debit and credit cards, to car loans and investment products as well as loans and products for small businesses. The group also helps customers by preventing fraud, disputing charges, and providing solutions to customers facing challenging financial situations. 

 

As the Executive Communications Vice President within the Community Banking Operations communications team, you will play a critical role ensuring that Operations employees in Fraud & Customer Protection Services receive crucial information in real-time and have a clear understanding of business priorities. You will create strategic, audience-focused communication plans that keep employees, executives, and key internal stakeholders engaged and informed. You will be a trusted advisor and work with senior leaders to develop clear, compelling messaging strategies, lead the production and editing of written communications, plan internal events such as town halls, site visits, offsites, and conferences; draft and edit senior leader presentations; and manage the distribution of internal communications.

 

Job responsibilities:

Partner with the Head of Fraud & Customer Protection Services and the leadership team to develop clear, compelling messages that reflect the vision of the organization, enhance leadership presence and strengthen the employee experience.Collaborate across a matrixed organization to ensure cohesive communication efforts across multiple business units and corporate functions, supporting integrated and consistent communication campaigns.Design and implement channel strategies to maximize message delivery and audience engagement, using channels including Microsoft Teams, Outlook, corporate intranet, video and live events.Lead the planning and execution of key employee events including team site visits, town halls, senior leaders conferences and other senior leader gatherings.Contribute to Chase’s internal editorial strategy to help amplify the stories from these functions across the business.Measure and analyze the effectiveness of all internal tactics, such as open rates, event survey results and article clicks, and incorporate best practices and learnings into go-forward plans.Manage major communications initiatives, including organization announcements and change management efforts, including internal email distribution.Apply our consistent voice across all communications.Prepare briefing materials, presentations and talking points for executives.Contribute fresh ideas on reaching employees through modern communications channels and tactics. Create and manage a senior leader LinkedIn content strategy in partnership with Chase’s social media team.  

Required qualifications, capabilities, and skills:

7+ years of communications experience in a large-matrixed organizationBachelor’s degree in communications, journalism or public relationsStrong executive presence and experience working with and counseling senior leaders.Excellent writer with an audience-first mindset. All-around team player who willingly collaborates and contributes to both strategic and tactical deliverables.Expertise in Word, Excel, PowerPoint and Teams requiredStrong project management skills, with the ability to handle large-scale, complex projects with discipline and precision.High attention to detail and strong organizational skillsA self-starter with ability to work well in a dynamic, fast-paced environment with speed, flexibility, and adaptability.Outstanding judgment, proactive problem-solving ability and resourcefulness;  creative mindset with the ability to think outside of the box.Some domestic travel is required 

Preferred qualifications, capabilities, and skills:

financial services experienceAdditional software skills (e.g., Canva, Photoshop, Adobe Creative Suite, AI large language models)