Executive Assistant & ServiceTitan Operations Specialist - Freelance, Remote

Department: Support & Leadership

Employment Type: Full Time

Location: Global+

Reporting To: Client via Magic

Compensation: $7.00 / hour

DescriptionAbout the ClientA fast-growing, locally owned home services company delivers plumbing, heating, and HVAC solutions across multiple communities. They prioritize five-star service, safety, and first-visit resolution with fully stocked trucks and highly trained technicians. With 20+ years in the region, they leverage modern tools like ServiceTitan to keep operations efficient and customer experiences seamless.

\nWhy does this role exist?The owner needs an experienced, tech-savvy Executive Assistant who can own ServiceTitan-driven operations to free up leadership time, accelerate payroll accuracy, and tighten cash flow. This role exists to bring rigor to GPS-to-timesheet reconciliation, automate bonus and review reporting, and stabilize collections—while ensuring day-to-day executive support is proactive and organized. Ultimately, the assistant will turn operational friction into clear, repeatable processes that restore focus to growth and customer service.

The Impact you’ll makeTimesheets, GPS & Payroll Operations\nReconcile GPS data from 30+ trucks with ServiceTitan timesheets; investigate and resolve discrepancies before payroll.\nCoordinate with field supervisors/techs to validate hours and obtain approvals.\nPrepare and process payroll once discrepancies are cleared, ensuring accuracy and timeliness.\nServiceTitan Reporting & Bonus Programs\nBuild and maintain weekly dashboards/reports in ServiceTitan (and Sheets/Excel) for dispatcher booking rates, CSR/installer metrics, and technician five-star bonuses.\nAutomate and deliver weekly five-star review reports, ensuring bonuses are applied accurately and transparently.\nMaintain clear documentation of bonus rules, data sources, and report logic.\n\nAccounts Receivable & Collections

\n\nMake weekly collections calls; log outcomes in ServiceTitan; send reminders and escalate aged receivables as needed.\nTrack payment commitments and follow through to reduce outstanding balances.\nPartner with accounting/ops to keep AR status current and visible.\n\nExecutive Support & Communications

\n\nManage inbox and calendar; triage priorities, schedule meetings, and prepare agendas/follow-ups.\nKeep projects on track with checklists, deadlines, and status updates; document SOPs and process changes.\nDraft clear, professional communications for internal and customer-facing needs.\nContinuous Improvement & PM\nIdentify bottlenecks in scheduling, reporting, and payroll workflows; propose and implement improvements.\nMaintain a weekly operational rhythm (report delivery, collections cadence, payroll checkpoints).\nTrack and surface KPIs to give the owner real-time visibility.\n

Skills, Knowledge and ExpertiseRequired:\nHands-on ServiceTitan experience (must-have): timesheets, reporting, and operational workflows.\n2+ years as an Executive Assistant supporting an owner/GM, including inbox and calendar management.\nStrong Excel/Google Sheets (e.g., VLOOKUP/XLOOKUP, pivot tables) for reconciliations and reporting.\nProven experience reconciling GPS/timekeeping data and supporting payroll in a field service or similar environment.\nAble to work 9:00 am–5:00 pm PST, Monday–Friday (40 hours/week); excellent spoken and written English.\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nTechnical: ServiceTitan fluency; Excel/Google Sheets; G Suite and MS 365; data reconciliation; report building and automation.\nOperational: Process-oriented, detail-obsessed, and deadline-driven; strong project management and documentation.\nCommunication: Clear, concise, and professional—confident with phone-based collections and stakeholder coordination.\nPersonal: Proactive self-starter, high ownership, resourceful problem-solver, discreet with sensitive information, team-first mindset.\nYou should apply if...\nYou love turning messy data into clean, reliable reports and on-time payroll.\nYou’re comfortable picking up the phone for collections and can maintain a positive customer experience.\nYou thrive in a fast-paced home services environment and enjoy supporting an owner by anticipating needs.\nYou take pride in checklists, SOPs, and continuous improvement—and you deliver on your promises every week.\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\n40 hours per week\nMonday to Friday, 9 AM - 5 PM Pacific Time\nCompensation:\n$7 per hour\nNo benefits package included\n

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