**Description:** **Andaz Gold Coast** At Andaz Gold Coast, we move to the rhythm of ocean light and hinterland hush. Every detail matters. Every interaction carries intention. We’re looking for an Executive Assistant who understands that true hospitality lives in the spaces between — in the follow-up, the foresight, the quiet organisation that allows everything else to flow. This role supports our General Manager and Leadership Team. It sits at the centre of the hotel — connected to operations and, at times, guest-facing. It requires discretion, clarity, and the kind of composure that steadies a busy day. **The Role** You will be a trusted partner to our General Manager and Leadership Team, ensuring priorities are aligned and communication moves seamlessly across the hotel. You will also step into guest correspondence — crafting thoughtful replies, supporting VIP experiences, and assisting with service recovery follow-up. You understand that the written word carries tone. And tone shapes experience. This is not just diary management. It’s operational awareness. Emotional intelligence. Precision. What You’ll Do + Manage complex calendars, meetings, and executive priorities with confidence + Prepare reports, presentations, and leadership communications + Track key initiatives and ensure follow-through across departments + Support preparation for ownership meetings, audits, and strategic reviews + Assist with guest communication, including VIP coordination and service recovery follow-up + Act as a connector between Rooms Division, operations, and the Leadership Team + Maintain absolute discretion and professionalism **Qualifications:** **What You Bring** + Experience as an Executive Assistant, ideally within hospitality or a fast-paced service environment + Strong written communication skills — clear, warm, and considered + The ability to anticipate needs before they are spoken + Calm under pressure, organised without rigidity + Emotional intelligence and confidence engaging with senior leaders and guests + A natural sense of hospitality — you care about how things feel **Why Andaz** At Andaz, we are proudly local and globally minded. Design-led. Curious. Warm without script. This is an opportunity to work alongside hotel leadership while remaining connected to the guest journey — from the front desk to the executive office. If you thrive in a space where strategy meets service and where details shape experience, we’d love to meet you. **Primary Location:** AU-QL-Gold Coast **Organization:** Andaz Gold Coast **Job Level:** Full-time **Job:** Administrative **Req ID:** GOL000296 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.