Executive Assistant, International Card Services, Singapore

International Card Services (ICS) is charged with the mission of “changing the world at work” by delivering unique value and service to our card members to ‘have their backs’ and create value, growth, and opportunity for all our stakeholders. As a key growth market, Singapore requires dedicated leadership to provide ongoing and accelerated growth by optimizing our acquisition and marketing channels to bring value to our customers and continually innovate and optimize our marketing and operations to create the best customer experience, maximize engagement, and drive stakeholder value.

Responsibilities:

The Executive Assistant role provides comprehensive, high-level administrative and operational support to 2 senior leaders (Country Manager and the Vice President of Product, Marketing and Business Enablement). This role is pivotal in ensuring seamless coordination of schedules, effective communication, and execution of strategic initiatives. The position demands exceptional organizational skills, sound judgment, and the ability to anticipate needs in a dynamic, fast-paced environment. is a hybrid role combining executive support with business planning responsibilities, as follows:

Key Responsibilities

Executive SupportManage complex calendars, travel itineraries, and meeting logistics for multiple senior level colleaguesHandle expense reporting and compliance documentationOrganize team activities aligned with company valuesMaintain office policies, safety protocols, and business continuity proceduresHandle sensitive information with the highest level of discretion and professionalism.Support the Country Manager Office and ICS Product and Service teams for customer communications as well support for complaint handling and resolutionSupport daily office logistics and workspace planning, both within ICS and across the Blue BoxAssist in project tracking and follow-ups to ensure timely completion of deliverables.Support special ad hoc projectsCommunication / CollaborationServe as a strategic partner for resource allocation, managing priorities, communications, and stakeholder relationshipsCoordinate communications with internal and external stakeholdersSupport the Country Manager Office with senior leaders’ visit, communication events such as townhalls as well as both communications and organization for Blue Box and ICS eventsCollaborate/support EAs across the market for their senior leader market visits and Blue Box events

Qualifications:

Minimum 5 - 7 years of experience supporting senior executives in a global corporate environment and supporting both relationship and strategic focused communication and organizationExperience in secretarial, executive or administrative assistant field, experience in card issuing industry is an advantageStrong interpersonal and communication skills with a high level of discretion and professionalismProficient in Microsoft Outlook, Excel, Word, PowerPoint and the use of Concur and other internal platformsDemonstrated ability to interact with Senior Management and handle highly confidential and sensitive information with the upmost discretionAbility to be proactive and take initiative to anticipate the needs of a complex officeAbility to multi-task and prioritize in an extremely fast paced environmentStrong interpersonal and communication skills with the ability to form professional relationships across all areas of the organizationExcellent organizational and time management skills with strong attention to detailDemonstrated ability to remain calm under pressure and be flexible to changing prioritiesAnalytical mindset with attention to details.Excellent communication skills, both written and verbalExcellent organizational, communication, and interpersonal skills.High level of discretion and professionalism.Minimum bachelor’s degree required

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.