**Introduction** The ILO Practitioner (Instructor-Led-Online) provides end-to-end support for virtual trainings offered to both external and internal IBM clients. The team handles back-end scheduling, enrollment, and training logistics. In addition, we facilitate virtual events using the Microsoft Teams and other related tools. **Your role and responsibilities** * Set-up Microsoft Teams and IBM Video Streaming tools * Coordinate event logistics and agenda with the requesters prior to the event * Run preparation calls with the event contact and presenters prior to the live event * During the live event, provide in-session support, including sound checks to ensure clear audio quality and basic troubleshooting to ensure that the event runs smoothly * Publish necessary media files and event artifacts * Inform event POC of any problems encountered * Manage the team's functional inbox to answer client queries and requests * Work with Teams/other tools and Technical Support to help resolve higher level of technical difficulties * Generate reports for the team and the clients * Perform back office responsibilities, mostly involving management of learning activities and logistics in Event Planning and Delivery (EPD), IBM Events & Classes, YourLearning, and Lighthouse, among other tools * Manage/Update data or trackers for reports **Required technical and professional expertise** * Excellent administration and organizational skills * Excellent oral and written communication skills * Customer-oriented: demonstrates a positive attitude towards customer service * Excellent interpersonal skills and ability to deal with all kinds of clients * Strong thinking and problem-solving skills: able to analyze errors/complex issues and identify appropriate solutions * Good working knowledge of web-based systems * Ability to deal with confidential information * Ability to understand and execute business controls * Active listening skills to ensure clarity of information * Thorough execution of process steps * Must possess keen attention to details * Adaptable to client's requests as the need arises * With initiative and good judgment * Has the ability to work under pressure and meet deadlines * Has the ability to prioritize * Has the ability to work productively with little supervision **Preferred technical and professional experience** Willing to work under the following conditions: * Shift: Flexible; the team operates on a 24/5 schedule, and shifts may be rotated periodically. * Schedule: Option to follow a compressed workweek setup (10 hours per day, 4 days a week). * Work Location: 5th Floor, 1800 Building, Eastwood City, Quezon City, or Naga City. * Onsite Requirement: Three (3) days per week. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.