Are you a master of client relationships? Maybe growth is\r\nyour default setting.

Join NHS Shared Business Services (NHS SBS) as an\r\nExecutive Account Director and play a crucial role in shaping the future of\r\ndelivery. This is your opportunity to lead strategic, executive-level\r\nrelationships with our newest and largest, NHS client groups in the Southwest.\r\nYour success will directly impact the retention and expansion of market\r\ncoverage.

Joining at the planning and design stage with some of our\r\nmost strategically important NHS clients in the Southwest, you’ll play a\r\ncritical role in owning the P&L and driving account growth. With a proven\r\ntrack record in successful relationship management, you’ll build on established\r\npartnerships supported by robust governance frameworks, high-level contract\r\nmanagement, and a shared commitment to innovation and continuous improvement.

We offer a rewarding environment where you can make a\r\nsignificant impact to the NHS. As a Great Place to Work® certified company, we\r\noffer excellent career progression opportunities, and a benefits package you\r\ncan tailor to suit your needs. There will be a requirement to be on client\r\npremises one/twice a week.

What you will be doing:

Be responsible for contract delivery, ensuring compliance and performance standards are met. Building and championing strong executive-level relationships with NHS clients to ensure sustained growth and contract retentionDeveloping and implementing tailored account strategies, aligning client needs with internal goals and resources.Monitoring and resolving any contract performance issues to deliver exceptional client satisfaction.Actively contributing to sales campaigns, promoting the adoption of new services and collaborating with internal stakeholders.Leading contract renewals, discovering opportunities to cross-sell services, and driving new revenue streams.This will be an individual contributor role leading engagement across a portfolio of NHS provider clients

What you will bring:

Demonstrable experience in client partnership at a senior level, within a BPO or public sector organisation.Demonstrate and understanding of working within an NHS client environment. A strong background in sales, with a track record of success in driving revenue growth and managing high-value contracts.Ability to influence and establish relationships with partners at all levels.Experience handling multi-million and multiple year contracts for our BPO services.Solid understanding of negotiation techniques and contract management standard methodologies, alongside a familiarity with applicable procurement regulation and contract law.

If you are interested in this role but not sure if your\r\nskills and experience are exactly what we’re looking for, please do apply, we’d\r\nlove to hear from you!

Employment Type:  Full-time,\r\nPermanent
Location:  Commutable distance to Southwest\r\nof England client sites
Security Clearance Level: DBS
Internal Recruiter:  Rachel
Salary: up to £80,000 per annum (depending upon\r\nexperience and development needs)
Benefits:  SIP Bonus scheme, £6,600\r\ncar allowance, 25 days annual leave with the option to buy additional days,\r\nprivate medical, life assurance, pension, and generous flexible benefits fund

Loved reading about this job and want to know more about\r\nus?

NHS Shared Business Services (NHS SBS) was created by the\r\nDepartment of Health and Social Care to deliver corporate services to the NHS.\r\nAn outstanding joint venture with Sopra Steria, a European leader in digital\r\nservices and software development, we make life easier for NHS employees,\r\npatients, and suppliers, and deliver value for money to the taxpayer. Proud\r\nmembers of the NHS family, we provide finance & accounting, digital,\r\nprocurement and workforce services to more than half the NHS in England, and our\r\nsolutions are underpinned by cutting-edge technologies and our teams’\r\nexpertise, in-depth understanding of the NHS, and commitment to service\r\nexcellence.

We share common values and unity of purpose with the rest\r\nof the NHS family, are committed to being a force for good, and are dedicated\r\nand empowered to act responsibly and sustainably at organisational, team and\r\nindividual level.

Join us on our journey!