JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

 

Delivery of Client Satisfaction

 

 

Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables..Provide all administrative support to the Facilities Management team at the assigned locationTo ensure timely and accurate completion of FM reports pertaining to soft services

  .

Coordination with other key managers within the Client office and achieve customer satisfaction.

Drive the account plan to deliver high quality results which exceed the client’s expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform.

Work with  the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from client

Establishes and maintains effective relationships with customers and gains their trust and respect

 

Builds and Manages High Performing Teams

 

Be accessible for escalation of all FM related issuesOversee the Helpdesk Service request of Customers are attended.Provide management advice to Helpdesk operators for escalated issuesEnsure immediate response to Priority CallsEnsure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduledOversee the Mailroom process and action escalations to the user satisfaction levels.Provide management advice to mail room executives for escalated issuesVisitor ManagementEnsure visitors are promptly attended Front office managed wellTake rounds of the front office and lobby to ensure high standards of housekeeping and upkeepEnsure newspaper and magazines in the reception area as necessaryOversee the Housekeeping Services are on satisfactory levels and as per standards set.Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the dayInspect the turn out and attendance of the staffMeet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaintsOversee the upkeep of indoor plants and take necessary action if requiredOversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actionsCommunicate to the FM through on all incidents and all important operational issues which requires his assistance, guidance and approval.Take rounds of the facility regularly to identify issues in Housekeeping and initiate immediate corrective actionsPrepare weekly shift rosters for HK Services with the help of Facility Manager.Ensure the rosters are briefed well to the team to make them understand the deliverables.Co-ordinate all the FM supplies required for the location with the central resourceEnsure timely availability of all FM related supplies at the site Adhere to the reporting procedures as per JLL standards and requirementsFollow the Standard process for managing all FM requirements at the location.Ensure vendor compliance audit done at the location through JLL audit team and records maintainedRegisters for HousekeepingTeam adherence to HSE initiativesShift Rosters of the  vendor teamManagement  New initiatives for the locationManagement Savings initiatives proposed for the locationClient SatisfactionClosure of helpdesk complaintsDaily, weekly and monthly reportsVendor staff attendance checks and validationStatutory audit coordination

 

Putting best practices in place

 

 

Teamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you’ll develop tools that help measure the team’s performance on a quarterly or annual basis.

 

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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