With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

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If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

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An Operations Secretary coordinates administrative tasks and projects within the Operations team, offering admin support to the Operations team while completing projects for the Director of Operations and team in adherence to Hilton policies and procedures. 

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What will I be doing? 

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As the Operations Secretary, you will be responsible for performing the following tasks to the highest standards: 

\n\n\n\tArrange appointments and meetings for the General Manager, marking it in the calendar accurately and ensuring that the General Manager has the appropriate documents for each appointment. \n\tAttend and take minutes of meetings such as the Department Head Meeting, Executive Committee Meeting and others when requested. \n\tReceive visitors and guests in the absence of the General Manager, answering questions and concerns as well as following through with resolutions. \n\tArrange room and restaurant reservations for VIP guests / personnel if requested. \n\tArrange and coordinate the General Manager's schedule, keeping him on track for appointments. \n\tAssist the Director of Operations in compiling guests’ data to be used for service quality improvement. \n\tAssess and organize personal work priorities and assist with organizing the General Manager’s work priorities where possible. \n\tAnswer calls in the Executive Office. \n\tAssist the Director of Operations in preparing files, reports, letters, memorandums and other relevant business documentation. \n\tFile and record all business documents as required. \n\tAssist with oral and written translations. \n\tMaintain confidentiality at all times on all matters. \n\tDemonstrate essential overall knowledge of the organization. \n\tUnderstand the responsibilities of other sections and departments and cooperate with them. \n\tAdhere to the hotel’s security and emergency policies and procedures. \n\tDemonstrate professional attitude and behavior at all times. \n\tPrepare and maintain files, reports, letters, memorandums and other relevant business documentation. \n\tEnsure all reporting and servicing deadlines are met on a timely basis. \n\tMaintain an accurate tracking system for prompt handling of issues concerned. \n\tOrder and maintain office supplies. \n\tMaintain personal presentation to the hotel’s standards. \n\tEffectively support the department's administrative operations and take action when necessary to ensure that service is not disrupted. \n\tAdhere to the team members’ handbook, hotel’s code of conduct, policies and procedures. \n\tEnsure that all safety and hygiene procedures are followed. \n\tThe Management reserves the right to make changes to this job description at its sole discretion and without advance notice. \n\tCarry out any other reasonable duties and responsibilities as assigned. \n

What are we looking for? 

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An Operations Secretary serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

\n\n\n\tHospitality: Passionate about delivering exceptional guest experiences. \n\tIntegrity: Do the right thing, all the time. \n\tLeadership: Strive to be leader in our industry and in our communities. \n\tTeamwork: A team player in everything you do. \n\tOwnership: Take ownership of your actions and decisions. \n\tNow: Operate with a sense of urgency and discipline. \n\tCollege degree or equivalent. \n\tAt least 2 years of relevant experience. \n\tStrong English and Chinese translation abilities to meet business needs. \n\tProficient in Microsoft Word and Excel. \n\tResourceful, creative and able to maintain flexibility. \n\n\n

 

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What will it be like to work for Hilton? 

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!