About us

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We also create incredible assessment clinical and professional tests to help people to growth in their personal and professional lives. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large, and small.

About the Role

The Qualifications Processing directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. This operation supports the delivery of accurate results to every candidate in each examination session. This is a customer focused team responsible for the delivery of over 10,000 training events for Teachers and Assessment Associates per year. 

Key Accountabilities  

To manage the data transfer of active Associates who are approved to book travel and accommodation checking the contracting logs to ensure any new additions are transferred To liaise with the travel supplier regarding any issues with travel or accommodation To ensure all bookings are processed within 24 hours To support innovation and change to improve the processes and add quality to the outcomes   To ensure MI is maintained and updated regularly   To answer customer queries within SLAs   Liaising with relevant stakeholders to ensure that operational protocols are adhered to  To process end to end scheduling of visiting examiners booking travel and accommodation in line with center visits  To flag issues and risks to the team manager 

About the Team

It will be necessary for the post holder to quickly assimilate information on several distinct qualification suites, and to understand the differences in the management and delivery of these. They will also need to learn different areas of the business that also have associates that use the booking tool such as Test Inspections and Trainers. 

The department is based in South Yorkshire, but many of our key stakeholders are based in the London office. Clear, effective communication channels are essential to the success of the department.  

In order to keep up with the customer and business demands, the processes are rapidly changing within operations.   

Due to the nature of the examination process, the volume of work varies through the year. A key challenge of this is working on multiple projects at a time.   

The nature of the work undertaken is public facing and of a sensitive nature. The post holder will need to demonstrate a professional and commercial outlook.  

Required Skills & Experience

Open for Fresh Graduates and those with at least 1 year of work experience in customer service or within the same fieldWorking within a regulated framework Working to tight, and immoveable, deadlinesAttention to detail even with repetitive tasksFlexibility of working patterns during peak periodsReacting positively to change  Adapting to the challenges created by the introduction of new qualifications or working methods Adapting to multiple/ different IT systems  Supporting various stakeholders from different teams  Influencing and working closely with colleagues  Restrictions on annual leave during peak periods