**Additional Information** **Job Number** 25108121 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP (https://www.google.com/maps?q=JW%20Marriott%20Hotel%20Kuwait%20City%2C%20Al%20Shuhada%20Street%20P.O.%20Box%2026302%2C%20Kuwait%20City%2C%20Kuwait%2C%20Kuwait%2C%2013124) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our jobs aren’t just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique. Our Event Service Expert is skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish. Whether setting up or breaking down the materials, transporting supplies, taking orders, interacting with guests, or anything in between, the Event Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Event Service Experts – to get it right for our guests and our business each and every time. **SCOPE / BUSINESS CONTEXT** + A Full Time position + Number of Direct Reports – N/A + Titles of Direct Reports – N/A **CANDIDATE PROFILE** Experience: + Min 1-year related work experience Skills and Knowledge + Team Work + Customer Service Orientation + Diversity Relations + Interpersonal SkillsDependability + Positive Demeanor + Presentation + Integrity + Safety Orientation + Adaptability/Flexibility + Stress Tolerance Education or Certification + Higher Education, Diploma or equivalent **CORE WORK ACTIVITIES** The following are specific responsibilities and contributions critical to the successful performance of the position **General Food and Beverage Services** 1. Follow appropriate procedures for serving alcohol, follow local Training and Guidance 2. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. 3. Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. 4. Perform other reasonable duties as requested. **Banquet Room Set-up** 1. Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order. 2. Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts with specified tools, wares and equipment according to company standards. 3. Set up, operate, and troubleshoot audio-visual (AV), projection, lighting, and conferencing equipment, devices, and systems, ensuring all equipment is operational prior to use. 4. All Event service expert will be required to completely familiarize themselves with the location of each function room and related areas and the various types of set up to include the following: school style, theatre style, conference style, U-Shape, Hollow square, hollow rectangle, banquet style, different types of buffets set up, coffee break. 5. Set up and handling tables, i.e. round, rectangle, buffet etc. Service, breakdown and vacuuming of all department functions area to include meetings rooms, breakfast, lunch, dinner, receptions, banquet hall, dance floor, exhibits, general cleaning of all area and outdoor catering. 6. To ensure that all equipment, fixture and furniture are handled with great care. Banquet Room Bussing and Cleaning 1. Bus tables by removing and separating tableware, chinaware, glassware, and flatware. 2. Monitor tableware to ensure it is presentable to guests, including checking for cleanliness, cracks, and chips. 3. Break-down, remove, and secure AV equipment and related equipment, devices, and systems promptly following an event. Banquets 1. Respond to and try to fulfill any special banquet event arrangements requested by guest. 2. Replenish buffet items to ensure consistency and freshness in presentation from opening to closing. 3. Follow up on special banquet event arrangements requested by guest to ensure compliance. 4. Assist and instruct guests/customers regarding proper usage and operation of AV equipment and Internet. Closing 1. Secure liquors, beers, wines, coolers, cabinets, and storage areas. 2. Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Steps of Service 1. Check in with guests to ensure satisfaction with each food course and/or beverages. 2. Monitor and maintain the cleanliness of assigned tables and work areas including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate. This list is meant to be representative of the common responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, it is not exhaustive. Management reserves the right to revise this job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments). **OTHER** Safety and Security + Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. + Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. + Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. + Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. + Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Policies and Procedures + Protect the privacy and security of guests and coworkers. + Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. + Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. + Maintain confidentiality of proprietary materials and information. + Comply with quality assurance expectations and standards. + Perform other reasonable job duties as requested by Supervisors. Guest Relations + Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible; thank guests with genuine appreciation and provide a fond farewell. + Address guests' service needs in a professional, positive, and timely manner. + Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (enter brand specific programs) to resolve issues, delight, and build trust. + Assist other employees to ensure proper coverage and prompt guest service. + Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. + Engage guests in conversation regarding their stay, property services, and area attractions/offerings. + Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. + Thank guests with genuine appreciation and provide a fond farewell. Communication + Talk with and listen to other employees to effectively exchange information. + Provides assistance to coworkers, ensuring they understand their tasks. + Communicate with guests, other employees, or departments to ensure guest needs are met. + Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Working with Others + Support all co-workers and treat them with dignity and respect. + To be at the assigned work area, in uniform, and ready to work at the time that is scheduled. + To attend meetings and trainings when scheduled. + Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments. + Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement + Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit. Physical Tasks + Enter and locate work-related information using computers and/or point of sale systems. + Stand, sit, or walk for an extended period of time or for an entire work shift. + Read and visually verify information in a variety of formats (e.g., small print). + Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.