Due to a recent promotion, the Hilton Austin Convention Center, a 4-diamond hotel with 800 rooms and 100,000+ square feet of total event space, is looking for an Event Services Manager to join their team! This is a great entry level role in the events side of the hotel industry! The ideal candidate will have 1+ years in hospitality, knowledge of Microsoft Office, and able to work flexible schedule based on business demands. Hotel industry and Delphi experience is preferred. 
What will I be doing?

As an Event Services Manager, you would be responsible for ensuring the successful execution of banquet and catering events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Provide direction and supervision to departments to ensure successful execution of meetings and/or eventsServe on-site group and catering clients and respond to questions about the event including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processesMonitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordinglyRespond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient mannerPrepare reports, correspondence and analysis related to group activityLead, facilitate and participate in meetings, as needed

#Ll-LV2

 

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

Living the ValuesQualityProductivityDependabilityCustomer FocusTeamworkAdaptability

 

The Benefits:

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

Medical Insurance Coverage Options – for you and your family

Vision, dental, life and disability insurance

Mental Health Resources

Best-in-Class Paid Time Off (PTO) 

Go Hilton travel discount program

Participating in the 401(k) Plan and company match is the perfect way to save for the future. 

Career growth and development 

Team Member Resource Groups

Recognition and rewards programs

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Inclusive family-building and fertility benefits 

Expanded bereavement leave. 

Adoption Assistance program

Employee stock purchase program (ESPP)