Event Services Coordinator Requisition ID 2025-70128 Category Catering and Convention Services Job Location US-AZ-Paradise Valley Property Kimpton Miralina Resort Compensation Type Hourly Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

 

An authentic Arizona experience awaits at the Kimpton Miralina Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.

Overview

As the voice of the Client, the Events Ambassador is responsible for elevating the level of service by providing a one call/one stop experience for our Clients. The purpose of the position is to provide convenient and efficient service that creates an experience that exceeds expectations. This position will elevate the level of service provided to our Clients and Guests by trouble-shooting for the Convention Services and Catering Managers while they are planning for future conferences. The Events Ambassador delivers exceptional service in accordance with the Hotel's Service Promises, and provides
additional assistance as requested in an attentive, courteous, and efficient manner.

Responsibilities Remain visible to the Meeting Professional and their attendeesRemain accessible in person and via cellphone/radioContinuously monitor and walk meeting/public spaces prior to, during, and after eventsProactively search for areas of improvementTroubleshoot and resolve issues quicklyFacilitate last minute changes/issues with operational departmentsPerform other duties as requested by management Qualifications Experience in a hotel or a related field preferredComputer knowledge/skills preferredFlexible and long hours sometimes requiredMust be able to stand/walk the majority of shiftEvents AmbassadorLight to moderate work - exerting up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects as requiredDemonstrate a warm, friendly, professional demeanor at all timesPossess and display strong communication skills; able to effectively listen to, understand, and respond to Guest/client questions or requestsBe flexible with their schedule when required by business demand and/or required meetings and trainingDemonstrate ability to take initiative, including anticipating Guest/Client or operational needsComply with all Hotel (Boston Park Plaza) and Corporate (Highgate Hotels) Standards and Regulations set forth, so as to encourage safe and efficient hotel operations

 

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.