WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!  - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

Hourly Salary: £12.27

A WORLD OF REWARDS

Smart uniform provided and launderedFree, healthy and high quality meals when on dutyGrow your Career!Personal Development programmes designed to support you at every step of your careerA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)Team Member Referral ProgramDiscounted dental and health coverHigh street discounts: with Perks at WorkFree car parkSubsidised Taxi between 12am and 7amHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)Guest Experience Day: 1 night stay with breakfast and dinnerModern and inclusive Team Member’s areas

An Event Planning Co-Ordinator will work with Guests and customers to respond to enquiries and booking requests in a prompt and professional manner. You will serve as the main contact for group room reservations at the hotel and provide comprehensive administrative support to ensure the smooth and efficient operation of the organisation

What will I be doing?

As Event Planning Co-Ordinator, you will be responsible for performing the following tasks to the highest standards:

Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all timesIdentify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenueProduce quotations and written confirmation to all clientsMonitor customer satisfaction regularly and resolve any outstanding issues to ensure future businessMaintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contractsEnsure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Good organisational and administration skillsPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceResults drivenAttention to detailConfident telephone mannerHigh level of IT skillsExcellent grooming standard

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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