Facilities Management at the University of Virginia (UVA) is seeking an Event Management Solutions Analyst to join the Central Scheduling Support Service Team. This position will play a key role in university-wide analysis of event planning needs, training the university community on event planning guidelines and best practices, as well as providing application support to CollegeNET 25Live users. The Event Management Solutions Analyst will collaborate closely with the Event Systems Specialist. Additionally, they will serve as backup to the Senior Event Systems Administrator, as needed. This new position within the Central Scheduling Support Services team offers a significant opportunity to shape event planning at the University of Virginia and empower the community to host successful, safe, and impactful events. 

UVA Facilities Management supports the University of Virginia’s wide range of research, academic and patient care programs. With 1,200 employees, Facilities Management is responsible for the day-to-day operation, repair and maintenance of UVA’s buildings, infrastructure and grounds as well as other University-owned and leased properties. Facilities Management comprises four core areas of expertise: Operations, Construction & Renovation, Health System Physical Plant, and Energy & Utilities. The department prioritizes stewardship, continuous improvement, professional development, and providing a safe, respectful working environment in which all employees can thrive and grow. 

The University of Virginia was founded by Thomas Jefferson in 1819 to advance human knowledge, educate leaders and cultivate an informed citizenry, and it consistently ranks among the top public universities. UVA is a highly regarded employer, offering excellent compensation and benefits, including significant opportunity, support for career growth, and work-life balance. 

Responsibilities: 

Collaborate in the development and maintenance of central office processes, procedures, and workflows.  

Research and recommend best practices for event planning within a higher education environment.  

Collaborate with stakeholders to elicit their event scheduling requirements and document them per UVA guidelines and practices.  

Proactively monitor upcoming 25live enhancements and features  

Assist the Senior Systems Administrator in the development and implementation of new features and enhancements  

Provide first-line technical support to 25Live users, via phone, email, and chat to address inquiries, troubleshoot, and resolve issues promptly and effectively, escalating as needed.  

Assist users with navigating the 25Live platform  

Provide guidance on event planning policies, guidelines, and procedures  

Develop content such as release notes and FAQs for keeping the central office web site content current  

Ensure central office web site is current with changes in university policies and procedures.  

Act as backup to 25Live System Administrator as needed.  

Attend CollegeNET Series 25 training  

Coordinate CollegeNET Series 25 training for 25Live users  

Develop and deliver training materials and resources for event organizers using 25Live  

Develop and deliver training on university-wide event planning policies, guidelines, and procedures.  

Keep event scheduling training materials current with system updates and changes in university policies and procedures  

In addition to the above job responsibilities, other duties may be assigned. 

Required Qualifications: 

Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline 

At least three years of experience. Relevant experience may be considered in lieu of a degree

Preferred Qualifications: 

Bachelor's degree in a related field (Business Administration, Information Systems, Hospitality Management, preferred) or equivalent practical experience

Minimum 8 years’ experience, including at least 5 years in Business Analysis

Demonstrated experience in business analysis, technical support, and training, preferably in a higher education and/or event planning environment  

Experience supporting end-users with event management or comparable systems  

Experience developing and delivering training programs

Good understanding of event planning processes and best practices  

Customer-centric approach  

Excellent communication, interpersonal, and presentation skills

Strong analytical and problem-solving skills

Ability to work effectively both independently and as part of a team

Experience with change management  

Experience working in higher education  

Experience with 25Live event management  

Experience with creating functional and technical documentation  

Experience integrating space information with other enterprise information systems

Required Computer Applications: 

Event Management Software 

Preferred Computer Applications: 

CollegeNET Series 25/25Live  

Compensation: 

The minimum starting salary is $80,000; actual starting salary will be commensurate with experience. This is a full-time position with UVA benefits. Employees benefits package highlights include:

22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off; Parental and Community Service Leave

Health plan with options to meet healthcare and financial needs

Retirement through the Virginia Retirement System

Tuition and professional development benefits

Employee wellness program featuring activities to earn up to $500/year

Selected candidates will be required to complete all required background checks and health screens prior to the first day of employment.

Physical Demands:

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.       

To Apply:

Apply online at http://jobs.virginia.edu/us/en/job/R0075517/Event-Management-Solutions-Analyst. Internal applicants must apply through their UVA Workday profile.  Complete the application, and upload the following Required materials:

Resume

Cover letter

***Applications that do not contain all of the required documents will not receive full consideration.***

This position will remain open until filled.

Questions regarding the application process should be directed to Marcus Rozier, Academic Recruiter at hjv5vm@virginia.edu.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.