The Hilton Boston Park Plaza is looking for their next Event Ambassador.

 

 

This hotel features a recent $100 million landmark transformation of guestrooms, meeting and public spaces. Other notable features include 70,000 square feet of flexible renovated function space supporting groups of 10-2200. With 1060 guestrooms and three in-house dining options.

 

 

Our ideal candidate possesses a minimum of one year’s customer service experience in hotels, event coordination or relatable field. They demonstrate a solid foundation of basic computer skills. Candidates must be available to work both AM and PM shifts without restriction, including weekdays, weekends, and holidays as needed.

 

 

 

Shift Pattern: Monday-Sunday, As early for AM shifts and as Late for pm shifts. Availability is a must to adjust days and times to accommodate meetings and events for client engagement.

 

 

Pay Rate: $28.00 per hour

 

 

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

 

·       Access to pay when you need it through DailyPay

·       Medical Insurance Coverage – for you and your family

·       Mental health resources including Employee Assistance Program

·       Best-in-Class Paid Time Off (PTO)

·       Go Hilton travel program: 100 nights of discounted travel

·       Parental leave to support new parents

·       Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

·       401K plan and company match to help save for your retirement

·       Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

·       Career growth and development

·       Team Member Resource Groups

·       Recognition and rewards programs

 

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

 

 

 

What will I be doing?:

As an Event Ambassador, you would be responsible for providing administrative and clerical support to department managers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

 

 

·       Directly serve on site group and catering customers in a proactive manner

·       To organize, plan and prioritize your duties by developing plans and goals

·       Timely communication to internal and external clients via telephone, email, written documents or in person

·       Demonstrate knowledge of job systems, products, booking systems, and processes

·       Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts

·       Selling and influencing both internal and external clients

·       Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution

·       Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed

·       Participate in customer site inspections and assist with the sales process as necessary

·       Other duties as necessary based on business needs

What are we looking for?

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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

In addition, we look for the demonstration of the following key attributes:

\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n

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What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!