Introduction to the jobTechnical Support Engineer (TSE) Provides technical equipment support to ASML field service engineers and customers by analyzing and solving complex technical equipment problems. Responsible for creating forward looking action plans, both remote and - when needed - in the customer fab to execute complex technical actions. Acts as a diagnostics expert with in-depth equipment knowledge on installed base systems and new products. Responsible for identifying and recognizing structural issues, finding workarounds to mitigate issues and driving structural issue resolution via the corresponding channels in the central organization

Job Description

•    Lead communication with escalation organizations and maintain Service Order priority 
•    Ensure Service Order quality & thoroughness including PCCSIM (Problem, Containment, Cause, Solution, Implementation, Monitor) and back-end call handling 
•    Maintain local escalation WOW and guide stakeholders accountable to escalation procedures 
•    Contribute to make Lean organization by driving team to find the continuous improvement 
•    Request onsite support if necessary 
•    Monitor and report on critical and urgent escalations 
•    Identify lessons learned to prevent future escalations 
•    Assist Fab Team to initiate escalation with Competency Team and/or Escalation Management Office if necessary 
•    Contribute to customer interface to deliver ASML state and to align the expectations 

Education and Experience
•    Bachelor’s Degree or above in Electronics / Mechatronics / Robotics/Optics / Physics

•    More than 2 years of related experiences

Personal Skills
•    Clear, logical, sharp and effective communication skills (especially listening skill) 
•    Fluent English (Listening, speaking and writing) 
•    Maintaining stable and neutral mind for retaining objective point of view 
•    Capable of dealing with a broad range of technical subjects 
•    Good at multi-tasking and having wide overview on issues 
•    Flexible in working hours and/or work environments 
•    Strong ownership for Alignment and Self-learner 
•    Sufficient knowledge to handle MS Office tools 
•    Focused on quality, continuous improvement 
•    Logical / predicting / analytical thinking 

Working Location: Icheon

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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