Job Title: ETS Analyst Location: Remote, but candidate must be Geographically close to Pensacola, FL; Vienna, VA; San Diego, CA Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Description Desktop Governance & Compliance ensures our wide-ranging end-user computing environment maintains operational efficiency and stability in a secure technical environment. We seek a highly skilled and motivated Analyst with primary responsibilities that include supporting desktop application management and reporting, audit and risk compliance, patch management, and governing new software, and application rationalization. Responsibilities • Perform audit and risk management, monitor and support removal of restricted software, desktop standards and policies, and ensure compliance with client's Information Security and Enterprise Technology Service standards and best practices. • Perform comprehensive patch management, including patch testing, pilot research, deployment monitoring, and stakeholder communication. • Support requests for new and upgraded desktop and virtual software, perform business and technical evaluations, and validate against asset inventory, technology, and regulatory standards. Collaborate with other governing bodies for consistent application of policies and standards. • Compile, review, and prepare data to analyze key performance indicators, services, and operations. • Conduct benchmarking and trend analysis to drive continuous improvement, establish preventative processes, and elevate service performance. Prepare summaries and present findings using Microsoft PowerPoint, Power BI, and similar tools. • Prepare reporting and develop, implement, and maintain Standard Operating Procedures. • Participate in project and process improvement efforts, i.e., including sprint planning, developing road maps and project plans, and managing project deliverables. • Collaborate with cross-functional teams to gather and refine user stories and define and document acceptance criteria; Participate in story grooming to prioritize backlog items. • Analyze and re-engineer processes to improve efficiency. • Build effective relationships with team members, management, and key stakeholders. • Perform other duties as assigned Required Qualifications • Bachelor’s degree in Business Administration, Information Technology, Risk Management, or related field, or the equivalent combination of education, training, and experience. • 3+ years of IT work experience in a governance, risk, and compliance management capacity • Strong knowledge of asset management, Windows 11, and MECM (Microsoft Endpoint Configuration Manager). • Strong knowledge of ServiceNow, MyIT, MECM, MacOS, Windows, and Citrix applications. • Strong communication and documentation skills when presenting status reporting, findings, conclusions, and other information to a variety of audiences. • Strong planning and time management skills with the ability to prioritize and execute. • Strong research, analytical, and problem-solving skills using pivot tables and other related tools and reporting. • Experience in leading projects, meeting facilitation, process improvement, Systems Development Life Cycle, and agile methodologies • Experience in supporting and facilitating audits, including progress tracking, status reporting, and the collection of artifacts. • Experience developing action plans and presenting recommendations to management. • Self-starter with a positive attitude and willingness to hit the ground running. • Ability to work independently and in a team environment • Diplomatic in exchanging information and addressing sensitive issues. Preferred Qualifications • PMP or similar project management certification. • Experience with ITAM and SCCM/MECM data management. Hours: Monday – Friday, 8:00 am to 4:30 pm EST System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M- #LI- #DI- Ref: #850-Rockville (ALTA IT) System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.