Job Title

Estates Assistant

Job Description Summary

• IPM is a dynamic team working with a range of private and public sector occupiers. We are known for being at the forefront of what we do. This role is to be an integral part of that team providing excellent property support to those occupier clients. Working with the support of a Senior Surveyor/Associate you will be assisting in the management of a large, diverse geographical portfolio for a Government Client.

Job Description

Responsibilities:

To assist the team with the delivery of day to day property management servicesLiaising with C&W’s internal Accounts Team on the payment of Rents and Service ChargesLiaising with the Property Administration Team in respect of database changes and invoice authorisationOrganising Property Inspections for management purposesLiaising with landlords on minor issues and escalating to senior colleagues as appropriateDealing with tenants including repair issues and arrearsProviding support to the Estates Helpdesk in terms of lease interpretation and liaising with clients Facilities Management suppliersSupporting the team, updating C&W’s job tracking software ensuring the latest update is accurate and timelyLiaising with the client team providing estate management support, escalating to senior colleagues as appropriate

Qualifications:

Minimum 5 GCSE Grades C (or equivalent) and above including English and Maths

Knowledge & Experience:

Strong interpersonal skills and passionate about delivering customer service A good communicator spoken & writtenComfortable with Excel, Word and Outlook and managing/handling dataAn understanding of commercial property and accounting helpful but not essential (training will be given)High level of organisational skills and ability to prioritise work

 

Skills & Personal Qualities:

Plans and prioritises own workload in order to ensure line manager and client expectations are metEstablishes and nurtures harmonious relationships with clients, their advisers and colleagues.Places a priority on developing own skills, knowledge and abilities in line with team requirements.A willingness to learn and apply new skills Ability to think on feet, use initiative and work as part of a team

 

 

 

INCO: “Cushman & Wakefield”