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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position works in the operation center servicing internal customers and coordinating administrative activities for outside service providers (OSP). This position may be responsible for the training and development of OSP and internal processes.

Responsibilities:
Delivers outstanding customer service to internal customers and mail inquiries.
Takes ownership of OSP metrics and offers viable best practices.
Takes action to learn all product and service offerings, alternative solutions, and industry trends including technology.
Operates all software, and devices and trains others.
Maintains a clean, organized, and safe working environment.

POSTMAN
Create API queries in SOAP (XML) and REST (JSON) web services
Test scripts that send OSPs
Monitor UPS API Newforecast

POWER AUTOMATE
Create scripts to perform routine tasks on the web
Automatically send start-of-day reports
Create batches of return labels for OSPs
Notify labels with Building Scan status for chatbot pre-alert
Check label status in external systems (Corporativa Express)
Query and send Quantum View Manage report

EXCEL MACROS
Query the TNT from ISPSYS
Query addresses directly from OPSYS / ISPSYS
Retrieve labels within a seal control using OPSYS
Place exceptions in the system using UPS APIs
Register delivery attempts in the system using UPS APIs
Request UBER Delivery services for UPS package delivery

CODS DESKTOP APPLICATION
Add COD accounts

GTS GLOBAL TIMECARD SYSTEM
Verify and update delivery volumes by center and OSP

DIR
Query delivery stop information to compare with GTS
Query pickup information to compare with GTS
Query stop information with coordinates

Qualifications:

Bachelor diploma
Strong computer skills, including Microsoft Office and APIs knowledge
Strong verbal and written communication skills
Availability to work flexible shift hours, up to 5 days per week

MINIMUM EDUCATION
Bachelor's degree with diploma (professional license)

Electronic Communications
Computer Science with Programming
Computer Systems
Mechatronics

Software Designer

LANGUAGES

English 80% (must be able to understand UPS Corporate in technical English)
 LOCATION AND SCHEDULE
a. On-site at Eugenia, Monday to Friday
b. 08:00–18:30 (with one-hour lunch break off-site)

SKILLS
a. Good assertive communication
b. Teamwork with effective follow-up
c. Innovative and creative

Employee Type:
 

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.