Description We’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow. At Amazon, we are working to be the most customer-centric company on earth. To get there, we need talented, bright, and driven people. Amazon is continually evolving and is a place where motivated workers thrive and where workers ownership leads to meaningful results. This person is responsible for launching and guaranteeing a good vendor onboarding, experience, assuring a performance high bar post launch. Key job responsibilities Deliver results through extensive cross functional integration with multiple Amazon internal teams Coordinate with internal teams to address program’s requirements and sellers/customers’ experience improvements Create, update and track processes to support the program’s growth Track the seller and business performance on a day to day basis Deep dive on issues and come up with solutions and processes to fix them Partner with key stakeholders like Operations, Transportation, Sales, Seller Support, and Legal to solve issues and ramp up program Strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained Be organized, apt and prompt in notifying the situation and updating the same Basic Qualifications Bachelors Degree; Previous experience in following processes, analysis, metrics and problem solving; Passion for customers (both sellers and buyers). Preferred Qualifications Experience with performance metrics and process improvement (how, when, who); Knowledge of Excel and the use of pivot tables. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.