**Job Description** The Customer Insights Specialist will proactively leverage internal and external data to drive strategic insights into AutoZone’s retail and commercial customers. By clearly articulating customer behaviors, preferences, and trends, this role will bring the voice of the customer to the forefront, influencing decision-making across the organization. The incumbent will expertly manage market research projects from conception to execution, delivering actionable insights that directly support strategic business objectives. **Responsibilities** + Research Management. Develop, write, and manage compelling RFPs, research briefs, proposals, and statements of work aligned with business and stakeholder objectives.Ensure timely, efficient, and budget-conscious execution of research projects, prioritizing initiatives based on business impact. + Insight Delivery & Strategic Communication. Distill complex data into clear, concise, and compelling narratives, ensuring insights are actionable and strategically relevant.Present data-driven insights effectively to cross-functional teams and senior leadership, influencing decision-making processes. + Exploratory & Competitive Analysis. Perform exploratory research and competitive analysis to uncover trends, opportunities, and strategic recommendations that guide organizational decision-making. + Data Integrity & Validation. Implement robust methodologies for data validation, ensuring accuracy through data reconciliation, coding, transformation, integration, and rigorous audits. + Financial Stewardship. Manage research project budgets, ensuring accuracy in forecasts, invoicing, and financial reporting. **Qualifications** + Bachelor's degree (BA, BS) or equivalent + BA/BS in a quantitative field, business, or market research + 3 to 5 years + Significant experience in designing and executing qualitative and quantitative research projects.Demonstrated ability to convert research data into actionable insights and strategic recommendations.Proven experience presenting insights and recommendations clearly and persuasively to senior and executive management. + Experience in applied Marketing Research, either in a corporate research department or an outside market consulting firm, with focus on designing and managing both qualitative and quantitative survey research, customer analytics, data mining and preparing/presenting insights to cross-functional business partners, including Senior and Executive levels of leadership. **About Autozone** Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future. **Benefits at AutoZone** AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners’ physical, mental and financial well-being. **All AutoZoners (Full-Time and Part-Time):** + Competitive pay + Unrivaled company culture + Medical, dental and vision plans + Exclusive discounts and perks, including an AutoZone in-store discount + 401(k) with company match and Stock Purchase Plan + AutoZoners Living Well Program for free mental health support + Opportunities for career growth **Additional Benefits for Full-Time AutoZoners:** + Paid time off + Life, and short- and long-term disability insurance options + Health Savings and Flexible Spending Accounts with wellness rewards + Tuition reimbursement Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com. We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team. **Online Application:** An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources. AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories. ​ **Job Identification** 9101 **Job Schedule** Full time