Job Title: ESM Tools
Position: Lead Analyst
Experience:10- 15 Years
Category: Software Development/ Engineering
Main location: Bangalore
Employment Type: Full Time
Njyon ID: J0325-0242
Job Description:
1. Minimum 12-15 years of experience in service management or infrastructure management
2. 10+ years working experience on ESM Tools
3. Good working Experience in tools like SolarWinds, Zabbix , Splunk, PRTG, AppDynamics, Dynatrace, Azure Monitor, Amazon CloudWatch, Prometheus, Grafana, Infra, APM Monitoring and Observability.
4. Working experience and troubleshooting knowledge in SNMP, WBEM /WMI and Monitoring agents.
5. Knowledge in MIB’s , OID’s and WMI performance counters
6. Knowledge in Metrics, Traces and Log Ingestion
7. Knowledge in E2E Implementation and integration with 3rd party tools like SNOW, PagerDuty.
8. Basic knowledge in scripting (SQL Query and PowerShell) for customize monitor template creation and report writer
9. Knowledge in Event management and Capacity management
10. Participate in Problem Management review meetings and provide root cause analysis
11. Experience with scripting in UNIX, Linux, and Windows environments
12. Should possess work experience on migration/upgradation ESM tools Projects
13. Identify Service Improvement Area and Implement in Production infrastructure
14. Good knowledge of business continuity planning and disaster recovery practices
15. Must have excellent communication skills
16. Flexible to work on shifts.
17. Thorough understanding of ITIL process
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.