eService Support Manager **General Information** Req # WD00084469 Career area: Cloud Computing Country/Region: China State: Guangdong City: 深圳（Shenzhen） Date: Tuesday, July 1, 2025 Working time: Full-time **Additional Locations** : * China - Guangdong - 深圳（Shenzhen） **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** Job Responsibilities： + Customer Satisfaction Enhancement & Retention: Lead initiatives to elevate satisfaction metrics, implement feedback-driven improvements, and ensure service excellence. + End-to-End Project Management & Optimization: Oversee full lifecycle of eSupport projects, optimize customer journey, and drive efficiency gains. + AI Project Implementation & Innovation: Adopt AI technologies into service business, pilot innovative solutions, and measure impact on efficiency and customer experience. + Customer Feedback Optimization & Implementation: Develop and operationalize AI feedback framework, translating insights into actionable strategies. + Cross-Functional Collaboration & Project Execution: Coordinate with diverse teams to align objectives, allocate resources, and deliver strategic initiatives. + Industry Trend Analysis & Competitive Intelligence: Monitor market dynamics and competitor strategies to inform service innovation and maintain competitive edge. Job Requirements： 1. Fluent in both oral and written English. 2. More than 3-years’ experience in oversea projects. 3. Better to have experience in service projects, upsell projects or in-device APP development. 4. Bachelor degree or above. 5. Rich experience in multinational company is preferred. **Additional Locations** : * China - Guangdong - 深圳（Shenzhen） * China * China - Guangdong * China - Guangdong - 深圳（Shenzhen）