Site: Massachusetts Eye and Ear Infirmary

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Monday - Friday 6am-12:30pm

 

Job Summary

Responsible for coordinating and ensuring the smooth movement of patients, visitors, and staff within the premises by handling incoming requests for escorts and dispatching the appropriate personnel to provide assistance and guidance to individuals navigating the premises.

 

Qualifications

Responsibilities:

Receive incoming calls and inquiries from patients, visitors, and hospital staff requesting escorts or assistance with wayfinding.

Gather relevant information, including the location, destination, and specific needs of the individual requiring an escort.

Assess the urgency and prioritize escort requests based on the nature of the situation.

Maintain accurate records of escort requests, including the time, location, destination, and details of the escort provided.

Coordinate with escorts, ensuring they are aware of their assigned tasks, destinations, and any specific instructions or special requirements.

Communicate with various departments, such as nursing units, outpatient clinics, and administrative offices, to facilitate efficient escort services.

Monitor the status and progress of ongoing escorts, ensuring timely completion and resolving any issues or delays that may arise.

Collaborate with security personnel and other hospital staff to address any security or safety concerns during escorts.

Performs other duties as assigned

Complies with all policies and standards

 

Additional Job Details (if applicable)

 

Remote Type

Onsite

 

Work Location

243-245 Charles Street

 

Scheduled Weekly Hours

30

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$20.43 - $29.21/Hourly

 

Grade

4

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.