Overview This role will be responsible for process mapping before and after the ERP Implementation. Capturing all notes/ actions from each of implementation step, also managing the action plan with the NetSuite team, to resolve any issues. Managing the cutover plan for go live. Tasks/ key dates/ stock build with retailers/ comms to external stakeholders. Responsibilities NetSuite Change Management: Helping the teams to understand the impact of the ERP migration Carry out gap analysis between existing processes and the future processes defined in NetSuite (and integrated interfaces, such as WMS, B2B Portal, etc). Define the impact on associated tasks (in parallel with the ERP, e.g. updating files reports, data entry, extractions, etc), using future processes. Implementation of PMO principles: Designing and implementation of PMO standards and methods to ensure that the project is managed in a professional and structured manner Ongoing communication on the progress of the project (internal newsletter, etc.) Identifying training needs (Key Users and others) Managing the risks involved in this project (operational and human) - Risk analysis Analysis and follow-up of corrective actions. Stakeholder management - communicating with managers who are not directly in the NetSuite project team on organisational and system changes NetSuite ongoing project coordination tasks: Coordinate master data preparation and clean up from old system to new (customer, vendor, items, COA, employees and roles (SoD check) prices and discounts etc) Review of Business Requirements Document with onsite team and communicate comments to HQ Organise regular WMS specific meetings and workshops on site. IT tasks: supplier project meetings for all interfaces (e.g. parcel companies label printing, CRM, DEASDV, EDI, Shopify, D2C 3PL) IT purchases: scoping and buying hardware for WMS set up (PCs, scanners, printers) IT manages specific roles and rules with HQ/ PepsiCo (e.g. creating generic user accounts for WH operators without email addresses). Managing firewall rules. Server access. B2B portal build – supplier project meetings to build new B2B site for direct sales and all pick up requests for cylinder returns. Integrating sales rep catalogues for ordering POS material. Run a weekly on-site project team meeting for updates. Key Users assigned from each department/team. Weekly meetings with NetSuite central team to track action progress and issue resolution. Specific meetings with NetSuite consultants with relevant site team members (e.g. on promotions, discounts, Easy Scan) Working with consultants on market specific forms in NetSuite (e.g. item forms, customer forms, transaction forms) PDF print formats (sales order confirmations, invoice layouts etc.) and email notifications to customers/ vendors. Testing and validation in sandbox of market specific developments. Validation (and corrections) of uploads of master data in production environment. Qualifications Previous experience in NetSuite implementation is highly desirable. Excellent written and verbal communication skills. Strong administration skills and ability to follow strict onsite processes, instructions, and procedures. Intermediate computer hardware and software installation skills. Knowledge of the distribution and disposal of classified data/documents/devices. Change management and user adoption experience, including training and e-learning design. Proficiency in system administration and desktop application support within a Windows environment. Relevant Information Technology qualifications or experience